Virtual Receptionist: 6 Benefits That Will Help Grow Your Business

It has become easier than ever to save time, money and create a more professional presence. One of the best ways of doing this is by hiring a virtual receptionist.

Small businesses and start-ups often can’t afford to put one or more receptionists to work for them full-time.

Medium to large sized businesses that are experiencing rapid growth might not be able to add staff fast enough, or when they do, the added cost takes a big chunk out of profits.

The answer is simple and logical. Hire a virtual receptionist. A virtual receptionist can answer calls, take down messages, route calls, deal with urgent calls and more 24/7.

Let’s take a closer look at this opportunity that many businesses have already taken advantage of and that may just be the solution that you are looking for.

1. Your virtual receptionist is there for you 24/7

That’s right, our virtual receptionists will answer your calls 24 hours a day, 7 days a week. Never again worry about your calls going unanswered, and risking losing business. Regardless of how late it might be or whatever other circumstances may be affecting you, you can have the peace of mind that each and every call will be answered in a professional manner.

2. Quality customer service

When you decide to have your calls answered by a virtual receptionist, you’re embracing the opportunity to ensure your customer satisfaction is as high as possible.

Virtual receptionists are carefully screened and trained to be that professional extension to your office.

3. You’ll improve your bottom line

• Incoming calls can be fielded to the appropriate people or departments saving you and your staff time.

• You can cut costs by not having to pay the overhead associated with a person in an actual office space.

• You can cut costs because you would not have to train the person. We take care of that for you.

• You can cut costs by paying only for the level of service that you need.

4. Embrace foreign languages with bilingual receptionists

Don’t lose a customer by not being able to speak their language. We have bilingual reps to field calls. We can even offer live translation services. This ensures your reach and customer services is as good as it can possibly get.

5. Project a professional image

A virtual receptionist will maintain a professional image for your company. Having someone who answers all calls in a crisp, friendly, professional and intelligent manner will create a trustworthy and professional image for your business. These are things that customers value and that will keep them loyal.

6. Save time and money

If you or your staff are constantly interrupted because you have to field calls, the cost over time can be staggering. Each 2-minute interruption can add up to 10 minutes of your time as you try to get back to what you were doing before. Focused work is the best work and we help you do that.