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Happy Businesswoman Sitting at Desk Behind Her Laptop and Talking With Somebody on Her Mobile Phone While Working From Home.

What Are the Ways to Improve Business Phone Etiquette?

In recent years, technology has taken over much of the customer service experience. A lot of businesses are slowly transitioning to a more digitized way of handling their customer service needs. Some business owners even argue that telephone customer service is a dying art and that it’s no longer necessary to train employees when it…
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Answering Services Cost

Does an Answering Service Cost More Than a Receptionist?

Efficiently running a business is a top priority for every business owner in today’s economy. Companies of all sizes must ensure that their customers receive professional, quality service, without missing phone calls, while simultaneously protecting their profitability. In this article, we will take a closer look at answering service pricing to see which one makes…
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A Woman Press Number on Telephone and Response on the Phone

5 Mistakes to Avoid When Hiring a Phone Answering Service

Congratulations on your growing business! As your office phone starts to ring off the hook, you may be considering hiring an answering service to help you manage your inbound calls. While this is definitely a great decision, finding the best answering service for your business is something that requires careful thought and consideration. Not all…
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Why It’s Important to Reduce Customer Service Response Time

Why It’s Important to Reduce Customer Service Response Time

If you ask any successful business owner what the key to their success is, they will likely tell you that it’s providing great customer service. That’s because happy customers are loyal customers, and loyal customers are the bread and butter of any successful business. When it comes to providing excellent customer service, there are only…
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Businessman using thin line customer satisfaction rating

How to Measure Customer Satisfaction?

Measuring customer satisfaction is essential to understanding how your customers feel about your product or service as well as your company’s overall performance. Likewise, customer feedback provides the raw data you need to identify the parts of your business that are excelling and the areas that need improvement. There are many different ways to measure…
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Startups

5 Tips for Choosing the Best Call Answering Service for Your Business

Running a growing business takes a lot of dedication and hard work. Between keeping up with your day-to-day operations and trying to find ways to bring in new customers, it can be difficult to find the time to cover all your bases. This is especially true when it comes to answering your phone calls. That’s…
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