Blog

In today’s competitive marketplace, it’s more important than ever to keep up with the competition. One way to stay ahead of the curve is by increasing productivity in your workplace. However, this can be easier said than done. There are a number of things that can impact productivity, from working in an inefficient office space…

Business owners know all too well that finding new clients is essential to keep their ventures afloat. But what they may not realize is that keeping the clients they already have is just as important. In order to improve customer relations, foster customer loyalty, and prevent them from taking their business elsewhere, providing exceptional service…

What is excellent customer service? It’s both an art and a science with the power to make or break an organization, and you can provide that great customer service by outsourcing. Oftentimes, a company sacrifices excellent customer service by attempting to incorporate it into its existing corporate structure with limited staff, hours, and financial resources.…

Phone etiquette is one of the most important — and underrated — resources in your brand-building tool kit. Answering phone calls the right way creates a positive first impression of your business and reassures customers that they’re in good hands. Whether you’re at the front reception or a dedicated account manager whose job is to…

Sales professionals know all too well how important it is to build trust and credibility with potential customers. In fact, many would argue that these two factors are some of the most important elements in the sales process. After all, if a customer doesn’t trust you, they’re not likely to do business with you. And…

Written communication in the form of emails has long been the default mode of business communication. It’s efficient, easy to track and store, and generally universally accepted. But there’s one big problem with written communication – it’s easy to misinterpret. A human answering service adds that personal connection in communications that ensures the caller that…