Why Does Your Business Need a Bilingual Answering Service?

Woman Talking On Phone at Creative Office.

Today’s economy is global. According to the Center for Immigration Studies (CIS), about 67.3 million spoke a language other than English at home in 2018, and at present, the Spanish-speaking population in the U.S. rests at about 18.5%. Providing customer service support in different languages other than English now becomes essential to removing language barriers to a wider audience, and a bilingual virtual receptionist plays a vital role in this.

Why is a Spanish Answering Service Essential?

bilingual virtual receptionist - Do You Speak Spanish (in Spanish) placard with sky background

For many businesses, answering after-hours calls personally isn’t an option. And since 80% of clients decline to leave recorded messages in the voicemail, it isn’t an option, either. That’s where a 24/7 live answering service catches a lot of bilingual business that you would otherwise lose.

A Spanish-speaking answering service connects you with Spanish-speaking clients, which naturally opens up new revenue opportunities for your business. A bilingual virtual receptionist can help you meet the growing demand for multilingual support across your target market.

Bilingual virtual receptionist services not only pave the way for greater business success but also help you save time and money by freeing up staff members to handle other important tasks that are more crucial to the growth of your business.

How Can a Bilingual Virtual Receptionist Boost Your Business?

When you are servicing a huge base of Spanish-speaking clientele, it becomes necessary to have Spanish-speaking agents answering your phone calls. A bilingual answering service plays an important role in ensuring that the first impression of your company is sharp, professional, and on point.

Here are some of the many ways a professional answering service in Spanish helps you boost your business:

Bilingual Answering Services Help Increase Customer Satisfaction

Spanish-speaking call center services are a great way to show your Hispanic customers that your business takes time to make sure that you care about giving them the kind of customer service that they deserve. In fact, marketing research found that Hispanic consumers prefer personal connections in business. A Spanish answering service does just that by fostering bilingual business relationships. If you are a small business owner, this allows you to maximize the marketing potential of your company. Plus, if you can offer bilingual services in both English and Spanish, you are already one step ahead of the competition.

Tap Into Growing Spanish-Speaking Markets

A bilingual answering service engages a steadily growing part of the U.S. economy. Buying power among the Hispanic community is growing quickly and tremendously. In fact, from 1990 to 2020, their buying power increased by 719% from $0.21 trillion to $1.72 trillion. In addition, Hispanics represent about 18.6% of the U.S. labor force as of 2020. Losing track of these bilingual business opportunities with Spanish-speaking customers could mean a significant loss of revenue and money. Many Spanish-speaking callers prefer to do business in their primary language, and you can profit from this demand by hiring remote bilingual receptionists that effectively connect with them in their own preferred language.

Bilingual Answering Services Cost Less

Just the fact that your business can serve a larger and multilingual customer base means it will have more sales. Providing accurate translations and customer support in a language that your clients understand is going to be financially beneficial for your business.

A virtual receptionist company already has a staff of native Spanish speakers available 24/7, and it doesn’t involve the tax and health-benefit costs of hiring in-house Spanish-speaking employees. Consequently, outsourcing your answering service will help you cut costs and keep your business running smoothly.

Bilingual Answering Services Can Help Your Business Stand Out

If you want your business to grow in a very saturated market, you need to distinguish yourself from the competition. Bilingual virtual receptionist services help you differentiate your company by opening lines of communication with Spanish-speaking prospects and clients. Your bilingual virtual receptionist will help you build a strong rapport with your Hispanic clientele, which means that you can bring in more business and ultimately establish yourself as an industry leader in your market space.

Finding the Best Bilingual Answering Service in the U.S.

When looking for a reliable and affordable bilingual telephone answering service, it is important to compare prices and included services. Find out what your options are by checking out the different packages, which should offer a variety of features at every price point.

Many answering services in the market today claim to provide bilingual services but lack the expertise and quality that AnswerHero offers. If you are looking for the best bilingual services around, AnswerHero is the only name you need to know. Reach out to us today and discover why we are the number one choice of hundreds of businesses in the U.S. when it comes to bilingual telephone answering services.

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