A towing company is a unique business that needs to rely on its ability to answer the phone 100% of the time. If you have a stranded motorist who needs your help, you shouldn’t be allowing that call to go to voicemail. The customer won’t wait. They’ll call a competitor who likely uses an answering service to fill in the gaps in their phone coverage.
Don’t Rely on Voicemail
You should always have someone pick up the phone. In fact, there should be someone answering the phone after a limited number of rings. If you have a busy time of the day, week or year, you can have an answering service take care of your overflow of phone calls, so none of your potential customers are sent to voicemail. Learn more about our 24/7 answering services.
When you’re out on the road winching cars onto the truck or in an area with terrible reception, you don’t want to miss any phone calls. Whether it’s during the day or at night, we can act as your virtual dispatcher. Once you provide us with your service area, including zip codes, we can send service calls to your phone immediately. Live relay can help you stay on top of all your customer experiences. Find out how we can help your towing business with our call transfer services.
Customer Service Team
If you’re just starting out in the towing business, our office staff can function as your customer service team. We’ll answer all your phone calls, dispatch the service trips and even bill your customers for you. Let us know how we can help your business get off the ground.
Whether it’s call overflow, live relay, call transfer or billing, AnswerHero can help your towing business stay in touch with all your customers.