An answering service ensures that calls do not go unanswered or reach a voicemail, naturally resulting in an increase in sales for businesses. It can be a great tool for all sorts of business owners, but it is important to ask yourself the following questions to determine if an answering service is right for you.
1. How many calls do you usually receive in a 24 hour period?
Is your phone ringing off the hook most days? Do you start your day with a voicemail box flooded with messages from customers? If so, an answering service could definitely help you out. After all, most potential customers are more likely to hang up than leave a voicemail.
2. How many of your calls are from new customers?
New or infrequent customers are going to be less forgiving when they call you and reach a voicemail. If you’re unavailable, they’re likely to try calling up your competitor.
3. What value does each new customer hold?
By responding to each customer quickly, you’re creating a better name for your company. Referrals that you get from your quick and outstanding service can make all the difference.
4. Is there competition?
The answer to this question is always a yes, but just how competitive is your business? Customers can be impatient. If you can’t service your customers when they need you to, it could be all too easy for them to go to the business right around the corner that does exactly the same thing as you.
5. When will you start your answering service?
Have you decided an answering service is exactly what you need to stay ahead? Compare your gross sales before you start your service and after a period of time to see the difference it makes!