In the technological world of automated answering systems and stubborn robots refusing to hand the call over to a human being, customers already know why having a call answering service is still a significant part of a successful company. Here are five reasons why.
1. Language barriers lose clients
Clients come from all over the globe, that is especially true for online companies whose sites are accessible worldwide. Having a multilingual call answering service can help make one-time customers into repeat clients by facilitating effective communication between the client and the company.
2. FAQs may not answer the question
While the purpose of frequently asked questions (FAQs) are to filter through common questions, sometimes those automated answers just don’t answer a personalized question. Some customers may need to speak with a specific person in order to get their queries resolved. Others just need someone to listen to their specific question, and a savvy call center may be able to do just that with minimal call forwarding to upper management.
3. Tech help for non-tech people
For consumers who sit in front of laptops and smartphones all day, reading through a long list of technical instructions may be a simple task. For clients who are not as tech savvy, this can become a bit of a headache. Some people are better auditory than visual learners, and they just may need a human’s voice in order to get to the intended results.
4. Avoid missed sales calls
Customers may not know when they need a product. It could be in the middle of the night or first thing in the morning. If a customer waits too long to get that product, that customer will either move on to a competitor or talk themself out of it later on. Giving a customer instant access to a call center can help them understand their needs and help the client gain new customers 24/7.
5. Avoid overworking the receptionist
While administrative assistants are necessary for a host of things, boggling this person down with calls while they are trying to handle other tasks (scheduling, party planning, filing, faxing, editing, greeting guests etc.) could lead to a very overworked employee. A call center can either take the place of a one-person job or help the receptionist be able to do other jobs more efficiently.