Businesses today are looking for all possible ways to stay profitable. A combination of the slow economy and increased competition make it necessary for companies to cut costs. However, it is not always necessary to cut corners. Businesses can use virtual services to help with everyday tasks, helping the business save time and money. An excellent way to outsource business is through hiring an answering service. This provides the business with a 24/7 receptionist that can answer the company’s calls from a remote location. The receptionists can also transfer phone calls to another location simply through the use of a few keys or buttons.
The costs including the salary and benefits of hiring an on-site full-time receptionist often put pressure on a small business’ ability to stay profitable. Covering for the receptionist when he or she is out adds an extra burden to all of the other workers with the company. For these reasons, the answering services cost less, are available 24/7, and avoid adding extra duties to the office staff. Hiring an answering service also allows businesses to avoid all of the costs associated with sophisticated phone systems. These costs include purchase, installation, maintenance, and monthly service fees for continued use of the equipment. If and/or when the phone system malfunctions, it interrupts the flow of the company’s business. Businesses can avoid all of these costs and potential service issues by hiring a virtual answering service to take the company’s calls 24/7 for a much lower price.