As the front desk for a primary care physician’s office, you have all sorts of tasks on your plate. Your staff is responsible for booking appointments, checking in patients, and keeping files organized.
Wouldn’t it be nice to take one of the biggest tasks off your team’s to-do list each day? Delegating appointment setting to a virtual receptionist service frees your staff up to focus on their other responsibilities.
Better Patient Service
When a virtual receptionist service takes care of scheduling your office’s appointments, your front desk staff will be freed up to take care of the needs of patients who are currently in the office. Their full attention can be devoted to making sure patients are welcomed, checked in, and prepared to see the doctor.
Likewise, when people call to book appointments, they will receive personal, helpful service from your live virtual receptionist service. When they talk to an AnswerHero team member, they’ll receive the full attention of that representative, who will help them set up the best appointment time for their schedule.
Greater Patient Satisfaction
Sick and hurt people want to be seen as soon as possible, and they often don’t want to wait until regular business hours to set up appointments. With AnswerHero’s 24-hour answering, patients can call anytime to book office visits–an ability that grants them peace of mind. They’ll sleep better knowing that the doctor is all set to see them the next day.
The AnswerHero team also specializes in message taking. Therefore, patients who call to set up an appointment can rest assured that special notes they have for the physician’s office will get passed on accurately and efficiently.
Plus, AnswerHero provides appointment booking services in both Spanish and English, so their team can communicate in your patients’ language of choice.
With 24/7/365 service, accurate message relay, and bilingual call answering, AnswerHero will increase your patients’ satisfaction with the appointment-booking process.
Learn more about how AnswerHero can handle appointment scheduling for your primary care facility.