The hospitality industry is focused on customer satisfaction, and satisfied customers mean more business and higher profitability. There are times that it can become so busy that the front desk personnel are not able to answer the phones while dealing with the customers or guests in front of them. Everyone suffers. The person on the phone, the person in front of the desk, the employee and the business as a whole.
Don’t wait until you get to this point until you make a plan to deal with busy times. Consider using a call answering service to help your current and prospective guests get the attention that they deserve.
Guests have the ability to tend to their needs quickly.
When your front desk is busy checking people in, the phone is ringing. It’s one of your current guests that needs something. Instead of having to put the new guests on hold just to answer it, embrace the seamlessness of using a call answering service.
This will ensure that your guests won’t feel ignored. Instead, their requests are documented and sent straight to your front desk clerk for fulfillment.
Keep the reservations coming and the profits on the rise.
By using a professional answering service, you’re making your reservations process seamless. Trained customer service professionals will be standing by to book new reservations and update existing ones which reduces the workload placed on your location’s staff. Many hotel and motel chains have found this to be the better option as it allows them to serve multiple locations with ease.
Regardless of the time, your phones won’t go unanswered.
No more worrying about what happens if nobody’s around the phone to answer it. By using an answering service, you’re ensuring that your future and current guests have someone to talk to anytime of the day or night. This helps boost the image of your business as it proves that you won’t stop until your customers are satisfied.
Are you ready to take control of the way calls are answered?
From extensive training in the hospitality industry to in-depth quality control measures, AnswerHero ensures that hotels and motels of all sizes have access to the best solution on the market. Schedule your free consultation today so that we can develop a customized plan of action that helps take your business to the next level. It’s time for you to see how easy it is to handle your incoming calls.