In an emergency, a doctor is often the first person that people turn to. Day or night, people expect to be able to access medical help. As a medical professional, you might find that you need to staff your phones 24/7. AnswerHero can make that happen.
Keeping a staff member in your medical office after hours can be cost-prohibitive and unproductive, but you still need a way for important calls to get through to your team. Around-the-clock answering allows you to stay apprised of any emergencies that arise, and it also lets your patients know that you care about their needs.
AnswerHero’s virtual receptionists are available all day and night. No matter what time a call comes in, we’ll answer your phone within two rings and greet your callers with a live voice. Knowing that your calls are being taken care of will allow you to enjoy your time off and rest easy all night long.
Even during the daytime hours, our team can help. When your medical office is bustling with activity, we can cover your phones. Our help there allows you to focus on other responsibilities. We can:
- Set appointments.
- Take messages.
- Answer questions.
- Confirm appointments.
When callers dial your number in a panic, we’ll be on the other end of the line to help. Our virtual receptionists are pros at handling urgent calls.
Some callers just need someone to hear them out. We’ll listen attentively and then do what we can to calm their anxieties. For example, we might schedule an office visit for first thing the next morning.
Other callers really do need help right away. We’ll handle those calls according to your instructions, such as routing them to your on-call person. Our goal is to deliver excellent service to every caller.
A Service You Can Count On
Our fully bilingual English/Spanish 24/7/365 service means that whether your patients call during the day, at night, or on the weekend, we’ll answer with friendly, professional greetings. Our simple, upfront pricing means we never charge extra, even during your busy holiday season. Every day of the year, your patients are in good hands with AnswerHero.
Contact us today to find out how we can help you run more smoothly and capture every lead.