When there’s a huge storm bearing down on you, the last thing you’ll want to do is sit down to answer phones. Your office will likely be shutting down and your employees tending to their own homes and families. Yet, you want to provide your customers with uninterrupted support. AnswerHero can help you provide service to your customers during disasters.
Business Disaster Recovery Plan
Every business should have a disaster recovery plan, and it shouldn’t just be an emergency evacuation route. You’ll need to consider who will service your customers when your electricity goes out, or your computers’ connectivity is interrupted. When an emergency occurs, you have to be prepared, and we can help with that preparation. Our office staff will be able to take over when your office staff is handling other problems. Read more about our business disaster recovery services.
Routing Calls That Need Immediate Handling
While we can handle all of your phone calls with the script and instructions you give us, there are times when you’ll want to talk to a customer yourself. We can route some of your phone calls directly to your mobile phone depending on the set of criteria you give us. For the rest of your calls, we’ll take messages and reschedule appointments. We can immediately send you the messages or wait until the end of the day. The choice is yours. Find out more about our call routing service.
Urgent Calls Handled Day or Night
You don’t have to panic when a disaster looms. When you have a plan set up that covers your urgent or emergency calls, no customer will feel like you let them down at all. Customers need to know they can rely on you. While the reality is that your company can be impacted by a disaster, your customers need to have faith that you’re still running smoothly. Check out our urgent call answering services.
Don’t let a disaster ruin your business. Contact AnswerHero to find out more about our disaster recovery services.