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Professional assistance

7 Tips on Business Phone Etiquette

The telephone is a tool used frequently throughout the day during normal business activities.  Once could view the phone as a link to the world and everything that goes on outside of the office.  This makes exceptional customer service vital for receptionists and customer service agents, and why they must be properly trained to handle…
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Medical assistance

Four Ways of Improving Customer Service in a Medical Office

Customer service should always be the cornerstone and core value of any medical office.  It helps to better differentiate your practice from your competition, and positive customer referrals are always cheaper than paid advertising.  Since most medical practices treat ailments in a similar manner, with the same medication, the office staff at your medical practice…
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Se Habla Espanol

Top Reasons to Consider Bilingual Answering Services

Are you an attorney that has contemplated employing a bilingual answering service to serve the growing Hispanic community in your area? Considering call centers serve to connect customers with a specific type of law firm, having an answering service that is bilingual and/or Spanish speaking best ensures any calls that are coming from clients who…
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Six Non-Negotiable Customer Service Tips for Receptionists

Whether you are taking a call or greeting a client in person, presenting a professional persona is vital in Customer Service positions. Always ensure you take care of your clients you are communicating with via telephone by making them feel important and well-informed.  Regardless of whether you work as a receptionist in the front office, or…
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Business Spanish Language Concept

Strategies for Overcoming Language Barriers with Customers

  When dealing with clients who either cannot speak English or know very little of the language, there are a variety of ways businesses can overcome the communication barrier.  The following list includes suggestions companies can use when they have a high volume of customers who consider English as a second or other language. Show…
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background with retro phone

Ten Tips to Help Better Handle High Call Volumes

Business owners should consider ringing telephones to be a sign and sound of success.  However, high call volumes are often hard for small companies to deal with.  Issues surrounding how busy phone lines are handled at your company has the potential to reflect negatively on your business.  Always ensure you properly research the nature and…
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