When it comes to hospice care, there are sensitive issues that people are dealing with on a daily basis. They want to talk to a live human being, and it doesn’t matter what time of the day or night that needs to happen.
We provide call answering service for many types of sensitive businesses like hospice care. When a patient’s family makes a phone call in the middle of the night, they will be relieved to talk to a human being who will conduct themselves appropriately while representing your practice.
24 Hour Call Answering
We’re aware that this is the kind of practice that doesn’t exist and function during the daytime and business hours. It’s one that has to be flexible, and messages have to get to the correct doctor and his or her staff immediately. With 24 hour answering, we’ll be able to answer urgent calls from patient’s worried family members and loved ones. You can see more about 24 hour answering services here.
Call Routing and Transfer
With a practice like hospice care, there will be someone on-call to relieve family members questions and concerns. We can route these phone calls directly to the person who is on-call, whether that’s a doctor or one of the nurses in the office. If you’d like to learn more about this service, click the link to go directly to our website.
Urgent Call Answering
When it comes to hospice care, there’s no time to have answers delayed. We’ll be able to work with you to come up with a plan or script for when patient’s call with emergencies. Once the script is approved by the practice, we’ll be able to handle urgent matters in the name of your practice that will make you proud. Check out our Urgent Call Answering page for more information.
Contact our team to talk about your specific needs. AnswerHero will treat your patients with great care.