In the coming years, it is projected that Hispanic people will comprise 20% of the U.S. population. As you would likely assume, this creates huge potential for new revenue for business owners who capitalize on this fact. Many business owners have already adapted their operations to meet this new demand, but many others are still behind the curve in this respect. One way in which businesses are tackling this challenge is by enlisting the help of a Spanish or bilingual answering service.
The bilingual customer service system is handled by a call center equipped with employees who are fluent in multiple languages. When a Spanish-speaking caller reaches out to your business, an agent from the bilingual answering service can immediately take the call and assist him/her with your services and products. The agent can also translate and relay messages to you that were left with the Spanish answering service.
In some cases, businesses set up navigation menus on their phone systems to help callers proceed to someone who speaks their language. For example, if a caller were to phone your business, they would be prompted with a message that asks them to press 1 for English and 2 for Spanish. If the caller were to press 1, the call would route to your business phone. If the caller were to press 2, the call would route to the Spanish customer service center so their questions can be answered. When the call ends, the translated summary of the call is immediately forwarded to you.
In a world that is constantly evolving, it’s pivotal that you keep up with the pace of your market demands. The truth is that you are essentially missing out on valuable revenue and conversions if you aren’t already using a bilingual customer service system. Additionally, by adding Spanish customer service to your customer relations strategy, you are also adding bilingual after hours support. This means that even when you’re not at work or in the office, people who speak languages of all types can still obtain information about your business, products, and services, and they can also leave messages for you. Bring your business into the new age by implementing a revolutionary answering service today.