Call Answering Service for Criminal Defense Law Practices

lawyer in the office

When clients are accused of crimes, your criminal defense law firm may be their best hope of clearing their names. Anxious callers may dial your number for help both day and night. To meet your clients’ needs but also get a break from the phone, rely on AnswerHero, the 24/7/365 answering service that always greets callers with a live voice.

Dependable Answering Around the Clock

Your law office may keep regular 9-to-5 hours, but criminal accusations can happen at any time of day. Whether it’s the first thing in the morning, in the middle of the night, or on the weekend, when people are accused of crimes, they want to talk to a law firm right away. If they reach voicemail, they may hang up and try a different law firm instead.

To capture their business, you don’t have to man the phones yourself or pay an employee to sit in your office all night. Instead, our answering service can take answer every one of your calls with professionalism, tact, and discretion. We’ll take a message with the details of their requests and pass it on to you through free SMS text, email or fax.

Reliable Solutions for Urgent Calls

There are some situations in which a caller does need to speak to you without delay. Our team is trained in recognizing urgent calls, and we handle them according to your instructions.

You may want to speak to callers in emergency situations right away, so we can route calls to you. If you have a large law firm, you can request that we send certain calls through to a particular member of your team.

If the situation doesn’t warrant an immediate conversation with you, we can reassure callers that their needs will be taken care of and set up a time for you to chat the next day.

A Service You Can Count On

Our fully bilingual English/Spanish 24/7/365 service means that whether your customers call during the day, at night, or on the weekend, we’ll answer with friendly, professional greetings. Our simple, upfront pricing means we never charge extra, even during your busy holiday season. Every day of the year, your customers are in good hands with AnswerHero.

Contact us today to find out how we can help you run more smoothly and capture every lead.

Have Questions? Give us a call