5 Advantages of Using Call Routing Service

Happy Call Center Agent Working on Support Hotline in Office.

Whether you run a large company or a small business, call routing services can be very helpful. Taking calls can take up all your time if you try to do it all yourself. This sort of service handles incoming calls for your company and routes customers to the appropriate team member. Using phone routing provides advantages for both you and your customers.

1. Calls Routing Saves You Time

A dedicated phone call routing company handles a very time-consuming task for you. By dealing with all the administrative work for your team, the service ensures your employees are only on the phone when a customer needs their specific expertise. This ends up reducing the amount of time your employees spend on phone calls, so they have more time to deal with other tasks.

2. Proper Phone Call Routing Gives Customers the Best Care Possible

The expertise of call routing ensures that phone calls always get sent where they need to go. These services have routing calls down to a science. You are less likely to get dropped calls or incorrectly routed calls, and customers don’t have to talk to multiple departments to figure out which employee can help them. Instead, the routing service will send each caller to the person best equipped to handle the customer.

3. Call Route Services Save You Money

One of the especially helpful things about routing calls is that it is very budget-friendly. If you do not use call routing services, you typically have to pay for a receptionist to handle incoming calls and coordinate between various departments. Most services for routing calls are quite affordable, so you can save money by contracting with a service instead of hiring a dedicated employee.

Cash Flying From One Phone to Another

4. Calls Routing Provides Customized Business Solutions

Every company has different needs, and good call routing services will recognize this. Depending on your business, there are different types of phone call routing available to you. If speed is your main goal and all your employees have the same job, a call route can send customers to the next available line. If different employees have different training, a call route can get the caller to an employee equipped to handle their situation.

5. Calls Routing Keeps Customers Satisfied

Long wait times are one of the most common customer complaints. When a customer has an issue and tries to talk to you but cannot reach a customer care representative quickly, they are less likely to use your business in the future. With call routing, customers can talk to a live agent immediately, and they get directed to the appropriate employee more quickly. This fast and efficient approach to calls gives your company a more positive reputation.

Now that you know a little about call routing, what do you think? Does it sound like a service that could benefit your business? If you would like to try out call routing, AnswerHero is happy to help. Our team is here to answer any questions you might have, and we offer a seven-day free trial for all interested customers. Contact us now to learn more.

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