customer service

The Importance of First Impressions

First contact with a business for a prospective client forms the basis for all future interaction. Within the first few minutes of contact a potential customer will likely decide whether or not to continue with the relationship. While ideally every client’s first conversation would be with a seasoned customer service professional that cannot always be…
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answering a call

Call Answering Services

  As a business, having a call answering service is one of the most beneficial assets you can have. AnswerHero allows for you to expand your operations and provide an easy, simple and great call answering service for as low as 79 dollars per month. How is a call answering service like AnswerHero going to…
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How Call Answering Services Are Helpful for the Holidays

Many customers using an answering service for holiday incoming calls find this to be a very helpful resource. Live operators to answer all the many customer requests during Christmas through the New Year allows many business owners much needed downtime. Due to the many duties a business owner must fulfill at all times of the…
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How Your Company Can Use Call Center Services in a Natural Disaster

With the threats associated with global warming on the rise, the intensity of storms and other natural disasters is on the rise, and studies show they are expected to continue to increase in frequency. As a result, an influx in customer service calls made by victims on the path to recovery has been experienced. During…
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How Call Center Answering Services Work

Most jobs allow professionals to only work during certain hours. Most office work, for example, can be done during a typical workday. For some fields, however, there may be a demand for service at unusual hours. Doctors, for example, often have to be on call to help patients who are dealing with medical problems at…
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