Spanish Speaking Call Answering Services for Companies
Next to English, Spanish is the second most commonly used language in the United States. In fact, an estimated 41.7 million people, or 13.5% of the American population speak Spanish at home. It might be time to consider a Spanish speaking call answering service. The growing number of Spanish-speaking customers has led to an increased demand for businesses to provide Spanish-language customer service. Many companies are now employing bilingual customer service representatives who can speak both English and Spanish.
However, this is not always possible or practical, especially for small to medium-sized businesses. Bilingual receptionists command a higher salary than their monolingual counterparts and training customer service representatives to speak a second language can be costly and time-consuming.
The good news is that there’s a cost-effective solution for businesses that want to provide bilingual customer support: bilingual telephone answering services.
Top Benefits of Hiring a Bilingual Answering Service
Bilingual answering services like AnswerHero work like traditional answering services and call centers, except that all of their virtual receptionists are bilingual and can speak both English and Spanish. This means that your customers will always be able to reach a live person who can understand and respond to their inquiries in their preferred language.
Here are the top reasons why your business should consider hiring a Spanish answering service:
Expand Your Customer Base
The buying power of the Spanish community has grown exponentially in recent years. By having a live answering service that speaks the language of a predominantly Spanish-speaking customer base, you’ll be able to reach a wider audience and tap into this growing market.
In fact, the buying power of the Spanish community in the United States has risen by 87% from 2010 to 2020 — overpowering the 52% growth rate of non-Spanish speaking consumers in the same time period. So, if you’re not already providing bilingual customer support, you could be missing out on a lot of potential business.
Improve Customer Satisfaction
If you cater to Spanish-speaking clients, they will surely appreciate being able to reach a live person who can understand and respond to their inquiries in their own language. This simple act of providing bilingual customer support will go a long way in creating a good impression of your company and improving customer satisfaction.
By having a bilingual virtual receptionist to handle customer inquiries, you can be assured that your Spanish-speaking customers will always have a positive experience when they call your business. You can also rest easy knowing that your message will be conveyed accurately, without any language barriers.
Cost-Effective
Bilingual answering services cost way more affordable than hiring a full-time Spanish-speaking customer service support staff. This is because you only pay for the services that you need and you’re not bogged down by the overhead costs associated with maintaining a physical office space.
What’s more, many answering services offer pay-as-you-go plans that allow you to scale up or down your usage as needed. You don’t have to worry about being locked into a long-term contract, which gives you the flexibility to change your service plan as your business needs evolve.
Round-The-Clock Availability
Bilingual call center services like AnswerHero are available 24/7/365, which means that your customers will always be able to reach a live person, no matter what time of day or night they call. Our Spanish speaking call answer services are readily available. This is especially important for businesses that operate in multiple time zones or have customers in different parts of the world.
By hiring a bilingual professional answering service, you can provide your Spanish-speaking clientele with the same high level of customer support that you provide to your English-speaking customers, without having to increase your operating costs.
Top-Rated Spanish Speaking Call Answering Services in Miami, FL
AnswerHero offers the best bilingual answering services for small businesses in the industry, with a team of highly-trained and native Spanish-speaking virtual receptionists who are fluent in both English and Spanish.
If you are looking for a phone answering service that can provide your business with reliable bilingual support, look no further than AnswerHero. We offer the most affordable and comprehensive answering services in the market, with a wide range of features and customization options to choose from.
