In the past, small businesses would have to either pay for an expensive in-house receptionist or do without one altogether. Hiring a virtual receptionist can help. Thanks to virtual receptionists, that’s no longer the case. Virtual receptionists are remote employees who can handle all of your company’s incoming calls, just like an on-site receptionist would.

A lot of small business owners are still unfamiliar with the concept of a virtual receptionist service, so we’ve put together a list of the top 6 reasons why you should consider hiring one for your business.

Virtual Assistants vs. Virtual Receptionists: What’s the Difference?

Most business owners often confuse virtual assistants with virtual receptionists. While both services provide administrative support, there are some key differences between the two.

A virtual assistant is more like an all-around helper. They can do a wide variety of tasks, from scheduling appointments to handling customer inquiries to managing your social media accounts. They work during your normal business hours, which means that their services are only limited to up to 8 hours per day, unless you pay extra for overtime.

A virtual receptionist, on the other hand, focuses on handling inbound calls, taking messages, scheduling appointments, and more. They work 24/7, so they can answer calls even when your office is closed. This is perfect for businesses that operate in different time zones or receive a high volume of after-hours calls.

Top 6 Reasons Why You Should Hire a Virtual Receptionist

Now that we’ve clarified the difference between virtual assistants and virtual receptionists, it’s time to look at the reasons why you should hire a virtual receptionist for your business.

24/7/365 Coverage

Probably one of the biggest advantages of hiring a virtual receptionist service like AnswerHero is that they can answer calls 24 hours a day, 7 days a week, 365 days a year. You’ll no longer have to worry about missed business opportunities even when your office is closed.

And because your phone calls are answered by a real person and not a machine, your callers will always have a positive experience every time they interact with your business.

Cost-Effective Solution

Hiring a full-time in-house receptionist can be quite costly, especially for small businesses. When you factor in the salary, benefits, and training costs, it’s no wonder why a lot of business owners shy away from this option.

If you are a small business owner on a tight budget, you can save money by hiring a virtual receptionist service. You only have to pay for the services that you need, and you don’t have to worry about any additional costs.

Increased Productivity

Another great benefit of hiring a virtual receptionist is that it frees up your time so you can focus on more important tasks. Instead of answering phone calls, you can use that time to work on projects that will help you grow your business.

If you are managing a small team, a virtual receptionist can also help lighten your workload. Your staff can focus on their core responsibilities, and they won’t have to worry about answering phone calls.

Quality Customer Service

When you decide to have your calls answered by a virtual receptionist, you’re projecting a professional image and embracing the opportunity to ensure that your customer satisfaction is as high as possible.

Virtual receptionists are carefully screened and trained to deliver quality customer service. They are also equipped with the necessary tools and resources to handle any type of inquiry, so you can be confident that your callers are in good hands.

Embrace Foreign Languages with Bilingual Receptionists

If your business caters to the Hispanic population, you can take advantage of AnswerHero’s bilingual virtual receptionist service. AnswerHero can help you bridge the language gap and ensure that your Spanish-speaking customers are getting the same quality of customer service as your English-speaking customers.

With AnswerHero, you can provide great customer service in both English and Spanish, which can help you widen your customer base and grow your business.

Scalable Solution

As your business grows, your call volume will also increase. If you don’t have the budget to hire more in-house staff, a virtual receptionist service is a perfect solution. You can easily scale up or down depending on your needs, and you don’t have to worry about any long-term contracts.

Plus, no matter how busy your phone gets, every business call will always be answered by a friendly and professional receptionist.

Stop Losing Business Opportunities – Hire a Virtual Receptionist Today

With a virtual receptionist, you can take advantage of 24/7 coverage, increased productivity, quality customer service, and so much more.

Don’t let missed calls turn into missed opportunities. Call AnswerHero today and discover why we are the number one choice of business owners when it comes to quality and affordable live virtual receptionist services.