Running a medical practice can be extremely tedious and time-consuming.

Between patient appointments, keeping up with medical records, and handling insurance claims, you simply don't have the time to keep up on every possible aspect of your business.
Because of the hectic nature of the medical field, providing reliable and responsive customer service often falls by the wayside, leading to frustrated patients and missed opportunities.

At AnswerHero, our medical answering service is designed to streamline your workflow so you can focus on providing quality care to your patients. With our help, you can take all incoming calls from patients, process payments and insurance claims, and even provide basic medical advice. Plus, our team of medical answering service professionals is available 24 hours a day, 7 days a week to provide your practice with round-the-clock patient support.

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Why Outsource Your Medical Answering Service?

Outsourcing your phone answering needs is one of the best decisions you can make for your medical practice. Here are just a few reasons why you should consider switching to a medical answering service:

Round-the-clock Patient Care

Working in the medical field means that you often have to work long hours, including nights, weekends, and holidays. With most patients calling in outside of business hours, you want to provide them with a friendly voice that will answer their questions straight away. By having a 24/7 medical answering service in place, you can provide round-the-clock patient care without having to sacrifice your personal life.

Improved Patient Satisfaction

When it comes to quality of care, patient satisfaction is one of the most important metrics to consider. Not only does a patient have to feel comfortable with their healthcare provider, but they also need to feel like their needs are being met in a timely manner. By having a dedicated medical answering service, you can provide your patients with the support they need when they need it most.

Live Call Screening

One of the main benefits of using a medical answering service is that all calls are screened by live operators. This means that you'll never have to worry about taking a call from a disgruntled patient or an insurance company representative. As a result, you'll be able to focus on the tasks at hand and avoid any potential distractions. You'll even have the ability to set up different screening options based on your preferences, which makes it easy to accommodate both urgent and routine calls.

Reduced Operating Costs

Hiring an in-house receptionist can be extremely costly, especially if you're looking for someone with experience in the medical field. By outsourcing your medical answering service, you can reduce your operating costs without compromising on quality. You can also save yourself the time and money involved in training new staff members and maintaining expensive office equipment.

Choose AnswerHero™ for 24/7 Service

Never miss an important call again with AnswerHero™. Our team of professionals will answer calls 24/7/365 based on the information you provide about your business. We handle basic processes like taking messages and routing calls, but we can also make appointments and provide translation services. See the difference AnswerHero™ makes — choose your plan or contact us today.


Why Choose AnswerHero's Medical Answering Service?

AnswerHero is one of the leading providers of medical answering service with decades of experience in the industry. Here are some of the best features of our cutting-edge medical answering service:

24/7 Availability

At AnswerHero, we provide a dedicated 24/7 medical answering service designed to support your practice's needs. With round-the-clock assistance from our medical answering service professionals, your practice will be able to maximize its potential without worrying about any missed calls or frustrated patients. At AnswerHero, we pride ourselves on providing quality customer service that is second to none.

Easy Patient Intake

AnswerHero makes it easy for you to get to know your patients even before they walk through your door. Our patient intake process is designed to collect all of the necessary information from your patients, including their insurance information and contact details so that you can spend more time treating them and less time filling out paperwork. As a result, you'll be able to focus on providing quality medical care without worrying about the administrative tasks that often take up your valuable time.

Custom Call Routing

Our call routing system is designed to give you complete control over your practice's incoming phone calls. With customizable features, you can decide which calls require your immediate attention and which ones can be handled by our medical answering service professionals. This not only allows you to manage your own schedule but also ensures that you're always available when a patient needs you the most.


At AnswerHero, your patients' privacy and security are our top priority. That's why our medical answering service is HIPAA compliant, guaranteeing that your patients and practice remain protected at every level. We agree to uphold the same standards as your practice when it comes to protecting sensitive health information, and we always make it a priority to keep your data safe and secure at all times.

Urgent Call Answering

We have the skills and experience to handle even the most stressful, urgent calls with ease. Our medical answering service professionals are trained to respond quickly and efficiently no matter the circumstances, ensuring that your patients receive a high standard of care at all times. We know how to handle stressful situations, so you can rest easy knowing that your patients are in good hands.

Testimonials From Satisfied Clients

"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"

Marko E

"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."

Daphne L.

"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"

Stonecrest Team

"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."

Nick D.

"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"

Jonadab F.

"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"

Frandley J.

The Best Medical Answering Service for Your Practice

Medical answering services are an essential part of any healthcare practice.

By outsourcing your medical answering service to AnswerHero, you can reduce your operating costs while ensuring that your patients always receive the highest level of customer support. Our team of experienced professionals is available 24/7 to handle all of your incoming calls, and we pride ourselves on our commitment to HIPAA compliance and patient privacy.

Our Clients

Contact us today at (888) 974-2567

to learn more about our medical answering service and how it can help improve your practice's operations.