A remote switchboard (sometimes called a virtual switchboard) is an answering service that allows businesses to manage their incoming phone calls from a remote location.
If your practice receives an influx of calls from patients who are looking for information about your services or require assistance such as scheduling an appointment, a remote switchboard can help to manage those calls and ensure that they are directed to the right person. Additionally, a remote switchboard can be an important tool for customer service and support, providing a means for your practice to communicate with patients outside of regular business hours.
Why Outsource Your Medical Switchboard?
The healthcare industry is rapidly evolving, and with that comes an increased demand for specialized services. As a medical practice, it's important to focus on providing quality care to your patients while also managing the administrative aspects of your business. This can be a difficult task, especially when it comes to handling patient communication.
Here are some of the reasons why your practice should outsource its medical switchboard:
Contact AnswerHero Today to Get Started
If you're looking for a reliable and affordable remote switchboard service for your medical practice, AnswerHero is the only name you need to know.
We guarantee that our team will answer all of your incoming calls in a prompt and courteous manner, provide your patients with the correct information they require, and never transfer or forward them to anyone unless you instruct us to do so. Best of all, our services are HIPAA compliant so you can rest assured that all patient information is kept private and secure at all times.