A remote switchboard (sometimes called a virtual switchboard) is an answering service that allows businesses to manage their incoming phone calls from a remote location.

It allows seamless call routing and forwarding to designated phone numbers, which can be extremely helpful for businesses that receive a high volume of calls.
If your practice receives an influx of calls from patients who are looking for information about your services or require assistance such as scheduling an appointment, a remote switchboard can help to manage those calls and ensure that they are directed to the right person. Additionally, a remote switchboard can be an important tool for customer service and support, providing a means for your practice to communicate with patients outside of regular business hours.

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Why Outsource Your Medical Switchboard?

The healthcare industry is rapidly evolving, and with that comes an increased demand for specialized services. As a medical practice, it's important to focus on providing quality care to your patients while also managing the administrative aspects of your business. This can be a difficult task, especially when it comes to handling patient communication.

Here are some of the reasons why your practice should outsource its medical switchboard:

Consistent Patient Support

There is nothing more frustrating for a patient than getting stuck on hold or transferred from one person to the next. A remote switchboard service can provide your patients with consistent support, ensuring that their calls are answered promptly and routed to the right person every single time. You can also ensure that your patients receive the same level of service no matter what time of day they call.

Remote Access for Physicians

One of the benefits of a remote switchboard service is that it allows physicians to manage their calls from anywhere in the world. This can be extremely helpful for doctors who are on call or who need to take a break from the office. A remote switchboard service will allow you to provide your patients with exceptional service even when you are not physically present at your practice.

Enhanced Patient Support

Whether it's responding to patient questions, managing appointments, or providing information about your practice, a remote switchboard service can enhance the customer support experience for your patients. By providing a level of accessibility that other nearby practices cannot offer, you can differentiate your practice and attract new patients.

Increased Capacity

Many medical practices receive a large volume of phone calls from patients, to the point where they are unable to answer every call in a timely manner. An outsourced medical switchboard can provide your practice with increased capacity for handling incoming phone calls without the need to hire additional staff. This is a cost-effective way of improving your patient services while ensuring that everyone receives the help they need as quickly as possible.

The Best Virtual Switchboard Service for Your Medical Practice

AnswerHero is proud to offer a remote switchboard service that is tailored specifically for the healthcare industry. Whether you want us to handle all of your inbound calls or simply direct your calls to the right person when you are unavailable, our virtual switchboard is the perfect solution for your practice.

Here are some of the features of AnswerHero's remote switchboard service for medical practices:

Flexible and Customizable

AnswerHero's remote switchboard service can be customized to meet the unique needs and requirements of your practice. Whether you need us to manage your calls during regular business hours or provide after-hours support, you can work with our team to determine the best possible service for your practice. You also have the flexibility to set up your call routing and forwarding rules, and we can even provide you with customized phone greetings that reflect the image and values of your practice.

Live Call Screening

AnswerHero's remote switchboard service includes live call screening, which allows our team to answer your patients' calls and provide them with the information they need without having to transfer them to you or another member of your staff. Depending on your given criteria, we will filter out calls that are deemed to be less important and handle them according to your instructions. As a result, your patients will always have access to the information they require, while you and your staff can focus on more pressing matters.

Secure and HIPAA Compliant

As one of the industry's leading medical switchboard providers, AnswerHero takes HIPAA compliance very seriously. Our remote switchboard service is fully secure and encrypted, so your patient information remains confidential at all times. In addition, our team is highly experienced in handling protected health information (PHI) and is compliant with all applicable HIPAA regulations.

Proper Training and Support

In order to provide a superior level of service, our team is extensively trained in all aspects of the medical industry. Our representatives will be able to answer your patients' questions accurately and efficiently so you don't have to worry about being interrupted with simple or routine questions. We will also take the time to get to know your practice and the services you offer, so we can provide your patients with the most accurate information possible.

Testimonials From Satisfied Clients

"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"

Marko E

"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."

Daphne L.

"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"

Stonecrest Team

"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."

Nick D.

"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"

Jonadab F.

"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"

Frandley J.

Contact AnswerHero Today to Get Started

If you're looking for a reliable and affordable remote switchboard service for your medical practice, AnswerHero is the only name you need to know.

We guarantee that our team will answer all of your incoming calls in a prompt and courteous manner, provide your patients with the correct information they require, and never transfer or forward them to anyone unless you instruct us to do so. Best of all, our services are HIPAA compliant so you can rest assured that all patient information is kept private and secure at all times.

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Contact us today at (888) 974-2567

and discover how our remote switchboard service can benefit your medical practice.