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HOW IT WORKS
forward your number
Forward your existing number to us and all of your calls will be forwarded to our team of agents.
We Take Your Calls
As soon as a call comes in, our agents promptly answer on your behalf, based on the custom instructions you provide
Receive your messages
A full record of the callers information and action made is sent to you by email, text, fax and/or secure message.
all our plans include
SMS Text Delivery
Live Message Relay
Full Summary Report
30 day Call Analysis
Free Local Phone Number
Call Routing and Transfer
Urgent Call Answering
No setup fees
No Holiday fees
24 / 7 / 365 Live Answering
100% Bilingual Call Servicing
Custom Web Lead Forms
Some questions you may have
Are there any set up fees?
No, we do not charge any setup fees. Our sales and customer care team will work with you to determine your specific needs and design an account around those needs. We strive to ensure you are fully satisfied with your account and that the service is adding value to your business operations.
Is there an extra fee during the Holidays?
No, we answer your calls 24 hours a day, 7 days a week, 365 days a year for no additional cost
Can calls be transferred back to us?
Yes, our agents can patch calls to you or any destination you want. If an agent transfers a call to you or to someone with your organization, there will be charge of $0.06 per minute once the caller is connected and the agent is off the phone.
Will I have to sign a contract?
No, we don’t believe in contracts. We stand behind our service and want you to be happy. We ask that customers provide us a 30 day (or more depending on the plan) notice of cancelation so that we can adjust our staffing appropriately.
How do I receive my messages?
You can opt to receive your messages via email, SMS text, fax, by secure message, on your client portal, summarized on a daily report, or any combination of these methods.
Are your Agents outsourced?
No, all of our calls are answered by in-house agents. We own all of our call centers which grants us control over our calls and ensures the highest quality assurance.