Call Forwarding and Call Routing Services

As your business continues to grow, you will likely receive more calls than you can answer. While adding new equipment and hiring new employees can help, these options can prove to be very expensive and time-consuming.

If you want a reliable and affordable way to manage your incoming calls, AnswerHero's call forwarding and call routing services may be the solution you've been looking for. With our top-rated 24/7 business answering service, you'll never have to worry about losing a potential lead or missing an important call. Contact us or call us at (888) 974-2567 to learn more.

Team Member

There is nothing more frustrating than receiving an influx of calls and not being able to answer them all.


No matter how organized you are, it is impossible to keep up with phone calls when your business is booming. Between regular customers and new inquiries, you'll eventually reach a point where your incoming phone calls outweigh your capacity to provide superior customer service. This is why many businesses in the country choose AnswerHero's call forwarding and call routing services to help with their customer support.

By seamlessly transferring your inbound calls to our office answering service, you can enjoy all of the benefits of having an in-house receptionist without the costs and inconveniences of hiring one. AnswerHero's expert live virtual agents are available 24/7, so we can take care of your calls no matter what time of the day they come in. We’ll even help you take messages if you are not available to pick up the phone, making sure that your clients are never left hanging.

Bilingual answering service Receptionist

What is Call Routing?

Call routing is the process of transferring an incoming call to a different recipient or an alternative location. For example, if you are a plumber who offers emergency services, you may want to route calls to your cell phone during off-hours. Or, if you are a realtor who receives many calls from prospective clients during regular business hours, you may want to forward calls to your assistant so you can focus on closing deals instead of taking inquiries.

By choosing AnswerHero's top rated answering service, you can rest easy knowing that your calls will always be forwarded to the right person no matter what time of the day it is. We'll also help you set up a custom greeting and script to ensure that you are providing the best possible experience for your clients. With our custom virtual live receptionist services, you can even create your own call routing rules for different types of calls, so you'll never need to worry about a potential client getting sent to the wrong person or an angry customer being placed on hold.


Who Can Benefit from Call Routing?

AnswerHero's call forwarding and routing services work for a wide range of businesses. Even if your company only receives a few calls per day, you may want to consider outsourcing your live receptionist answering service needs so that you can focus on more pressing matters. We've helped many realtors, lawyers, medical professionals, and small business owners by taking their calls, transferring them to the appropriate person, and taking a message if they are unavailable.

Call routing is also an essential feature for business phone systems as it allows employees to take calls anywhere, anytime. For example, we work with several skilled tradesmen who route calls to their mobile phones after regular business hours so they can provide the best possible experience to their clients. This is why AnswerHero's call forwarding and routing services are perfect for any business that offers overnight, emergency, or 24/7 services.

Benefits of AnswerHero's Call Forwarding Answering Service


AnswerHero's top rated answering service is a fraction of the cost of hiring a full-time in-house receptionist. We also don't require you to sign a long-term contract, so there won't be any additional costs that’ll come as a surprise. In fact, we offer our services on a monthly subscription basis, which means that you can upgrade, downgrade, or cancel your plan any time you want.


With AnswerHero's call forwarding and virtual live receptionist services, you get everything you need to make sure that your calls are handled efficiently and professionally. You'll receive a customized greeting for every incoming call, as well as the ability to create detailed procedures for different types of calls.

Busy Call Forwarding

If your business experiences a very high call volume, AnswerHero's call forwarding services can help take the load off of your shoulders. We can take overflow calls, transfer them to different extensions, help you with appointment scheduling, and take messages if you and your office staff are unavailable. Whether you need an extra set of hands or just want to make sure that your calls are always answered, AnswerHero can help.

No Staffing Required

AnswerHero's responsive answering service is perfect for small businesses that do not have the resources to hire a full-time, in-house receptionist. Not only will this free up valuable office space, but it will also allow you to focus on business growth instead of hiring and training a new employee.

Increased Customer Satisfaction

AnswerHero's call forwarding solutions allow you to provide better customer service with less effort. We will handle all of your incoming calls, so you won't have to worry about answering questions from your customers. We also offer detailed reporting on contact history, call times, and more, so that you can make sure that we are providing the best possible service to your customers.

Bilingual support

AnswerHero's call forwarding and routing services are also available in both English and Spanish, so you don't need to worry about finding someone who speaks the language of your customers. You will never get lost in translation with AnswerHero’s virtual live receptionist services.

Testimonials From Satisfied Clients

"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"

Marko E

"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."

Daphne L.

"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"

Stonecrest Team

"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."

Nick D.

"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"

Jonadab F.

"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"

Frandley J.

Call AnswerHero Today to Get Started

If you're looking for the best answering service in the industry today, AnswerHero is the company to call. We offer state-of-the-art call routing systems and call management features that are perfect for your growing business. No other company can match our dedication to providing exceptional service, competitive pricing, and overall value for your dollar.

You can count on us to be there for you and your business. AnswerHero is your partner in seamlessly extending the reach of your business with reliable call forwarding and call routing solutions. With AnswerHero, you can rest assured that all of your incoming calls will be forwarded to the right location and the correct person, every single time.


Our Clients

Give us a call today at (888) 974-2567

to learn more about our call routing services and discover our wide range of after hours telephone answering services. We look forward to hearing from you.