Call Answering Service for Tech Companies

The IT industry is extremely technical so it's no wonder why many companies receive a huge call volume on a daily basis. From simple network troubleshooting to complex technical support and system errors, IT companies are always faced with a myriad of problems that need urgent solutions.

More often than not, these issues are unique in nature, which means that customer support can be challenging even for the most experienced IT professionals. Fortunately, AnswerHero is here to alleviate the stress and workload of your technicians by bringing all the answers right to your customers' fingertips. Contact us today at (888) 974-2567 for a free consultation.

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Those who are in the market of providing tech services not only have to deal with everyday consumers but also with the likes of major corporations.

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1 Those who are in the market of providing tech services not only have to deal with everyday consumers but also with the likes of major corporations.
2 Reasons to Hire a 24 Hour Call Answering Service for Your Tech Business
3 Benefits of AnswerHero's Call Answering Service for Tech Companies
4 Who Can Benefit from Answer Hero Answering Service?
While the former only requires general troubleshooting, the latter requires complex problem-solving. Managing large accounts can be challenging at times especially when you have to deal with multiple issues at the same time. AnswerHero's 24 7 call answering service for IT and tech companies is one of our most sought-after services, which is designed to simplify the problems faced by tech companies by providing quick solutions to their clients.

AnswerHero will be your first line of defense against any issues that your customers may have regarding your product or service. A big percentage of tech support calls are often easy to resolve, but they can be quite tedious especially if you have to keep explaining yourself over and over again. At AnswerHero, you can count on our technical support team to handle all your incoming calls and filter out non-complex inquiries. In more advanced cases, our team will transfer calls to the relevant people within your company who can provide efficient resolutions to your customers’ problems.

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Reasons to Hire a 24 Hour Call Answering Service for Your Tech Business

Here are some of the main reasons why you should get an after hours answering service for your tech company:

Free up Time for Other Important Projects

For tech startups, hiring a 24 hour answering service is the best way to increase productivity. Instead of wasting your business hours answering calls, you can focus on more important matters like product development and improving your business.

Increase Your In-House Capacity for Handling More Complex Cases

By having a reliable 24 hour answering service, you can provide better tech support services to your clients by building up your capacity for more advanced cases. By filtering out the easy ones, you are left with only the complex inquiries that really need your attention.

Speed up Your Response Time

Having a dedicated virtual receptionist for your tech company can help decrease the time it takes to respond to inquiries. As a result, you can increase customer satisfaction and avoid losing potential customers because of your slow response time.

Boost Your Company's Credibility

Your customers will be able to see how dedicated you are in providing them the best tech support based on how quickly you respond to their phone calls. Providing superior customer service through a reliable out of hours call answering service can help you get ahead of your competition.

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Benefits of AnswerHero's Call Answering Service for Tech Companies

Having a dedicated office answering service for your tech company is not only beneficial in terms of cost efficiency but can also help you provide a higher caliber of tech support to your clients. Here are some of the top reasons why you should choose AnswerHero for your call answering service:

Excellent Customer Service

At AnswerHero, we have the technical expertise that you need to properly handle IT-related inquiries. We pride ourselves on providing unmatched customer service to our clients, which is why we only assign the best customer service representatives and virtual receptionists to work on your account.

Fast Case Resolution

As one of the best 24 7 live answering service providers in the country, we guarantee accurate and timely response to all of your clients’ inquiries. We can also escalate important calls to your in-house team, which will enable you to provide fast resolutions for more advanced cases.

Flexible Plans and Packages

We offer flexible 24 hour call answering packages that are customized to your company's needs. Whether you need a dedicated answering service for a single line or multiple lines, we can provide a cost-effective plan that will work best for your business. Our services are also available on a month-to-month basis, so you can upgrade or downgrade your plan any time you want.

Tech Company Branding

At AnswerHero, we know how important it is for you to leave a good impression on your customers. As part of our service, we can help make your company more memorable by making it our business to learn about your brand. By doing so, we can answer calls in a way that is consistent with how your company wants to be represented.

Bilingual Agents

If you need help with Spanish-speaking callers, AnswerHero’s call answering service is exactly what you need. Our bilingual virtual receptionists are fluent in both English and Spanish, so you'll never get lost in translation when it comes to servicing your Hispanic customers.

Real-Time Statistics

With AnswerHero's live virtual receptionist service, you can have access to real-time statistics about the calls that you are receiving. You have a lot of options when it comes to performance tracking because AnswerHero can send you reports via SMS, email, secure messaging, etc.

No Contracts, No Hidden Fees

AnswerHero's phone answering plans are also some of the most affordable in the market, offering unbeatable value for your money. We don’t even believe in contracts so you can upgrade, downgrade, or cancel your service at any time. Our services are designed to grow with your business, so you'll never have to worry about being understaffed again.

Who Can Benefit from Answer Hero Answering Service?

Whether you own a small IT business or manage a large technology company, AnswerHero can provide you with the call answering service that you need to properly handle your customers' inquiries. Here are just some of the businesses that can benefit from our phone answering services:

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    Tech Startups

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    Tech Support Companies

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    Software Providers

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    Graphic Design Firms

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    Web Development Companies

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    Computer Repair Shops

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    SEO Consultants

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    IT Consultants

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    Mobile App Developers

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    Computer Networking Providers

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    Security Systems Provider

Message Taking

With AnswerHero, you can get a live answering phone service that is completely customized to meet the needs of your tech company. Our highly-trained virtual receptionists can help you in all areas of customer service including answering overflow calls, call forwarding, message taking, appointment scheduling, and so much more.

Our existing clients love our service because it allows them to focus on their business while we take care of their customer care department. If your goal is retaining customers and building a great reputation for your tech company, AnswerHero is the perfect partner for your business. We’ll take care of your customers' needs on your behalf, so you can focus on what you do best. Plus, you can take advantage of all the great features we provide without having to hire a full-time employee.

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Contact AnswerHero Today

As the leading provider of after hours answering service in the industry, AnswerHero knows what it takes to provide your clients with the best possible customer service experience. We can help take your company's tech support services to the next level while providing you with a top rated answering service that delivers measurable results for your business.

Our answering services are customizable, so you can get the exact level of coverage that you need when you need it most. Whether you need us to take all your calls, forward calls to a specific person or department, or provide tech support after business hours, weekends, or holidays, our dedicated team of virtual receptionists has you covered.

If you want to get two steps ahead of your competition, call us today at (888) 974-2567 to get started.

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