24/7 Bilingual Heath Care Answering Service

Your healthcare organization is busy caring for patients, managing files, and handling finances. Answering the phone is an important part of your job, but it can be challenging to answer every call on top of your other responsibilities. AnswerHero’s medical answering services will ensure every patient’s call is answered. We’ll help you reduce your workload, connect patients to the right people, and ultimately boost revenue.

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Healthcare Answering Service For the Busy Professional

Managing a medical practice is often easier said than done. The lifeblood of any practice relies on answering the phone quickly and professionally. From scheduling patient appointments, to assisting with intake, to simply answering general questions about the practice, your patients expect to talk to a live person when they call.

Our 24/7 virtual receptionist services, will help you streamline your inbound calls while you separate yourself from the competition with an always available agent. Whether it’s call overflow, after-hours support, holidays and weekends, AnswerHero will support you and your patients.

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What Are The Benefits of Hiring an Answering Service for Health Care Providers?

A call answering service like AnswerHero™ comes with many advantages for health care practices.

Reduce Your Workload

One of the biggest reasons why medical professionals utilize call answering services is to reduce the amount of time they spend on the phone. Small medical practices that are trying to manage everything on their own are often restricted only by their lack of additional support staff. By decreasing the amount of time you spend on inbound calls, you can focus on other aspects of your practice that will ultimately lead to better patient care.

Improve Patient Experience

When your patients reach one of our trained and compassionate agents on the other end of the line, you send a clear message that your patients' questions and concerns are as important to you as it is to them. Additionally, all of our agents are 100% bilingual in Spanish and English, ensuring your patients speak with a real person who can help them immediately.

Stand Out From Your Competition

Attracting new patients is the path to growth and chances are there are multiple practices in your area. If you want to distinguish yourself from the competition and attract new patients, your level of service needs to exceed their expectations. By offering around-the-clock access to a live agent, you're showing them that you truly care about their healthcare needs and are committed to helping them, before they even step foot in your practice.

Makes Emergencies Manageable

A 24-hour call answering service ensures you are available when your patients need you the most. Whether it's a medical emergency or simply rescheduling their appointment, your patients will be able to reach a live person, 24/7 who can address their questions and offer helpful suggestions.

Enhance Communication

Patients call your practice for various reasons. They may be a first-time patient looking to make an appointment, have a question about medications or need clarity on a bill. Connecting your patients to the right parties is essential for keeping them satisfied with your care and ensuring your team remains efficient.

Our live call answering services can improve communication between you and your patients and among your team. Based on your criteria, our call answering professionals will determine what a patient needs and where to route them. This process ensures your patients' questions are answered by the most qualified person.

Increase Revenue

Healthcare practices rely on patients for revenue. A big part of increasing patient volume is being easy to contact and speaking with someone every time. With call answering services, your patients speak to a real person, every time they call you. Your accessibility keeps current patients coming back and makes it easier for new patients to get started.

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Why Choose AnswerHero™ For Your Health Care Practice

As a leading provider of healthcare phone answering services, we're excited to help you grow and take your practice to the next level. When you partner with AnswerHero™, here’s what you can expect from our team:

24/7 Coverage

We understand that your practice never sleeps, which is why we offer 24/7 coverage to meet your call answering needs. Whether you need us to manage inbound calls after business hours, in the middle of the night, or during a public holiday, our team of trained representatives will be there to address your patients' needs.

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Compassionate and Professional Bilingual Staff

Our fully bilingual virtual receptionists are trained to handle various types of issues, from scheduling appointments and answering routine inquiries to assisting with new client intake, and much more. They are professional and compassionate and fully trained with the necessary skills to answer calls as if they were your own staff.

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Flexible HIPAA-Compliant Solutions

Our HIPAA-compliant answering service is designed to meet your practice's specific needs. Whether you need us to follow a custom script or specific phone answering guidelines, you can rest assured that we will uphold your standards of delivering quality patient care.

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Real-time Reporting

With live virtual answering services, you'll have instant access to reports that will help your practice run more efficiently. We can send you daily, weekly or monthly reports that detail the number of calls we received, customized reports specific to your medical practice, and other key metrics you can use to measure your practice's performance. Access all the information you need through our intuitive web portal.

Cost-effective

Our live answering services are priced competitively and offer a number of benefits that will save your practice time and money. If you or your staff are already overwhelmed with inbound calls, you can take advantage of our 24/7 coverage and receive all the benefits of the additional support based on a plan that fits your exact needs.

Who Can Use Our Healthcare Call Answering Solutions?

Medical practices of all types and sizes can benefit from AnswerHero's live answering service. Whether you own a small practice or have multiple locations, our team of highly trained operators will be ready to deliver exceptional customer care that will exceed your patients' expectations every time they reach out to your practice.

Here are some of the medical practices that can benefit from our virtual receptionist live answering service:

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    Dentist Offices

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    Doctors with After-Hours Coverage

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    Medical Offices with Multiple Locations

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    Veterinary Clinics

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    Hospitals

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    Pediatricians and Family Doctors

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    Primary Care Facilities

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    Retirement Communities

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    Mental Health Facilities

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    Home Health Care Providers

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    Chiropractic Clinics

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    Plastic Surgeons and Dermatologists

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How Our Medical Answering Service Plans Work

With our flexible pricing options, you only have to pay for what you actually need. With no contracts and no commitments, our services ensure your plan works for your practice’s specific needs. And every plan includes access to bilingual support and 24/7 call answering.

After signing up for our answering services, the process is simple. We start by understanding your practice and how you need our team to assist. We’ll work with you to create a script and criteria for our team to follow. From there, our answering professionals will utilize this information when taking calls. This process can include activities such as scheduling appointments, completing other routine tasks, taking messages, and even routing calls to your staff. We’ll work with you to ensure your patients are connected to the right parties.

Finally, when our professionals take your calls, they record all the details in our user-friendly web platform. You'll also receive a record of all calls through email, text, secure message or fax to stay informed about all the actions that took place, ensuring you never miss a call again

Choose AnswerHero™ for Your Medical Answering Service Needs

AnswerHero™ call answering is an ideal solution for all types of health care providers. See the difference our support can make — call us at (888) 974-2567 or schedule a consultation today.

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