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Customer Service Support Assistance Service Help Guide Concept - build trust and credibility

Building Trust And Credibility With Your Customers

Sales professionals know all too well how important it is to build trust and credibility with potential customers. In fact, many would argue that these two factors are some of the most important elements in the sales process. After all, if a customer doesn’t trust you, they’re not likely to do business with you. And…
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Businesswomen using a megaphone to magnify her voice - human answering service

Why the Human Voice is Your Most Powerful Business Tool

Written communication in the form of emails has long been the default mode of business communication. It’s efficient, easy to track and store, and generally universally accepted. But there’s one big problem with written communication – it’s easy to misinterpret. A human answering service adds that personal connection in communications that ensures the caller that…
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Professional Attributes 7 Qualities of a Good Employee

Professional Attributes: 7 Qualities of a Good Employee

Are you looking to take on new team members to strengthen your lines? Maybe you’re worried that you’ll make the wrong choice? There are a few qualities of a good employee that should stand out to an employer or hiring manager when choosing the right person for a role or raise. Finding the right people…
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6 Ways Answering Service Can Grow Your Business

6 Ways Answering Service Can Grow Your Business

Growing a small business takes a lot of hard work. Wearing all the hats can be exhausting and often leaves little time to focus on the big picture. Not to mention that it becomes counterproductive to try to do everything yourself. A business answering service One of the most important, but often overlooked investments a…
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Professional assistance from a virtual receptionist

Are Traditional Receptionists Being Replaced by Virtual Receptionists?

With so many businesses now operating online, it’s no surprise that some are ditching their traditional receptionists in favor of virtual receptionists. In fact, virtual receptionist services are on the rise, with more companies opting for this type of service than ever before. If you are also caught in between the decision of whether to…
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Account manager listening to her colleague about handling irate customers

Handling Irate Clients Over the Telephone

One of the biggest challenges you’ll face as a business owner is dealing with angry callers and irate customers. No matter how frustrating it is to deal with difficult customers, it’s important to remember that they are the lifeblood of your business. Without them, you wouldn’t have a business at all. This article will give…
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