FAQ

Frequently Asked Questions

No. We do not charge any setup fees. Your initial setup call is designed to walk you through the process of customizing your call answering service. It is quick, easy, and most importantly, free.

Unlike other live answering phone service providers, AnswerHero does not charge extra fees on weekends and holidays. Our agents are available 24/7/365 to answer your calls at no extra cost.

Yes. We can patch live calls to you or any destination you want. Please be reminded that there is a per minute charge of $0.06 for transferring calls to your preferred destination. Additional charges apply as soon as the AnswerHero agent is off the phone.

At AnswerHero, we don't believe in contracts. You can enjoy our services for as long as you want, without being locked into a contract. You simply need to inform us 30 days before the end of your billing cycle if you wish to cancel your plan. We will be sad to see you go but we promise not to make it difficult for you to cancel.

AnswerHero agents can forward your messages via email, text, fax, and secure messaging app. You can also check them on your online portal, which you can access 24/7 via your computer, tablet, or smartphone.

Not at all. You can rest assured that all of your calls will be answered by our fully-trained, vetted, and professional in-house agents. We own all of our call centers which means that we have complete control over the quality of our 24 7 business answering services.

At AnswerHero, you'll only pay for what you use. We charge on a per minute basis and you are only billed for the time an agent is on the phone servicing your account, rounded up to the nearest 6-second increment. 

Overage charges apply when you exceed the total number of minutes included in your monthly plan. The overage charge for each plan differs depending on the answering plan you're using.

You simply have to choose a plan, input some basic information about your business, and schedule a setup call at a time that's convenient for you. During the setup call, one of AnswerHero's friendly agents will help you navigate the features of your new virtual answering service. We will also help you set up your account based on your specific requirements so you can customize our service in line with the tone of your brand.

We give each account its own, local number to forward calls to. The number is identified by our 24 hour answering service software, and then, the AnswerHero agent answering the call receives your account information. You may simply divert your calls to that number at your leisure: during specific hours or days, when your lines are busy, when you are unable to answer, or always.

Call forwarding is a function that most phone companies offer as a standard feature. You simply dial a code specific for your service provider, such as *72, followed by the unique phone number assigned to your account. Conditional or unconditional call forward, Busy Call Forward, and No Answer Call Forward are some of the many types of call forwarding options available.

Our agents answer your calls as soon as they are available. In most cases, we pick up within two to three rings after you divert your calls to our 24 hour call answering service. That's approximately 8 to 12 seconds. Talk about fast and reliable service.

At AnswerHero, our agents are always ready to answer your calls. Your calls may be answered by any of our friendly agents who are available 24/7/365. No single person will be assigned to your account but you can rest assured that the same level of quality and professionalism will be applied to every call.

A live answering service is a full-service telephone answering company that offers round-the-clock support for businesses and professionals. They provide expert virtual receptionists who can manage client inquiries, schedule service appointments, take messages, and more.

Hiring an in-house receptionist requires a significant financial investment. On the other hand, a live answering service uses advanced telecommunication technology to provide your business with round-the-clock support at an exceptionally low cost, so you can allocate your resources on other aspects of your business.

AnswerHero offers low monthly rates with no long-term commitment required. There are no hidden fees or extra charges and we will never ask you to pay a setup or cancellation fee. Our plans start at $39 up to $1,595 per month. Visit our Pricing and Plans page for complete details.

We charge per minute, not per call, which means that you only pay for the time you use. Our service is available 24/7/365 and we charge the same low rate regardless of the time of day or night that your callers reach us.

Not at all. All of our agents are fluent in English and Spanish, so you can choose to receive your calls in either language at no additional cost.

In addition to taking calls 24/7/365, our live virtual receptionists can also transfer calls to a phone or mobile number of your choice, process orders, update customer databases, take messages, schedule appointments, capture leads, and so much more.

Absolutely. We offer a complete integration solution that enables you to create custom, real-time connections between our service and other apps that are important to your business. We support a wide range of apps and services such as Calendly, Clio, Formstack, GetResponse, Google Suite, Zapier, Zendesk, Zoho CRM, etc. We have a complete list of supported applications here.

Your privacy and security are our top priorities. AnswerHero uses a secure cloud-based infrastructure that employs cutting-edge data protection protocols, including SSL encryption to protect your calls from interception or eavesdropping. Our servers are protected 24/7/365 by cybersecurity professionals and we have a strict privacy policy that prohibits agents from accessing, sharing, or using your company's information to make unsolicited calls.

Your account manager will personally assist you to set up your live answering service. We understand that every business is different, so we work closely with you to ensure a fast sign-up process and seamless integration with your existing business systems. Start by selecting a plan that best fits your business.

Our cancellation policy allows you to cancel your account at any time with no penalty. You also have the freedom and flexibility to upgrade and downgrade your plan at any time, so you only pay for the service level that your business needs. Plus, we don't believe in contracts of any kind, so there is no long-term commitment required. View our terms and conditions for more information.

Our most popular phone answering plan is the Pro Plan, which costs $249 a month. It comes with 250 minutes of talk time and $0.99 per minute charge thereafter.

AnswerHero can help medical clinics and dental offices by providing a live virtual receptionist to answer patient calls, schedule appointments, take messages, and more. We are also HIPAA-compliant, which means that we can handle sensitive medical information.

Our state-of-the-art call center facility enables us to handle a huge volume of inbound calls, so whether you own a small business or a large corporation, AnswerHero has you covered.

Our services are affordable and scalable, which means that we can keep up with your growth. Plus, we will never tie you into a long-term contract, so you can upgrade or downgrade your plan at any time.

All of our agents are bilingual in English and Spanish, so whoever picks up the phone will be able to communicate with both your English and Spanish-speaking customers with ease. 

HIPAA is the Health Insurance Portability and Accountability Act, which is a federal law that protects the confidentiality of patients' medical information. AnswerHero is fully compliant with HIPAA, which means that we can safely and securely handle sensitive medical information.

Our agents are professionally trained to handle all types of calls, including difficult and stressful ones. They regularly undergo extensive customer service training, so you can rest assured that your customers will always be treated with the utmost care, empathy, and respect.

A virtual receptionist is a live person who answers your calls and provides customer service, just like a traditional in-office receptionist. The only difference is that our receptionists work remotely, which saves you the hassle and expense of having to hire, train, and manage your own in-house staff.

A telephone script is a set of instructions that our agents use when they answer your calls. It includes information such as your company name, your greeting, and any special instructions that you may have. Our scripts are highly-customizable, so you can be sure that they will always reflect your company's image and messaging.

Our agents are professionally trained to sound just like traditional in-office receptionists, so your customers will never know the difference. We take the time to understand each of our customers' needs so that we can accurately represent you and your brand.

AnswerHero's 24/7 phone answering service can help keep your phone lines open in times of high call volume, emergencies, and other disasters. We offer disaster recovery solutions to help you stay connected to your customers and clients, even when your office is closed for an extended period.

AnswerHero can handle large call volumes without missing a beat. We have the right tools, equipment, manpower, and infrastructure to support your business needs, no matter how busy your phone line gets. Our call center facility is equipped with the latest technology, so you can rest assured that we can scale up or down according to your needs.

AnswerHero is one of the most dependable and responsive phone answering services in the industry. We have a robust infrastructure in place to ensure that our services are always available when you need them. In the unlikely event of an outage, we have backup systems and processes to minimize disruptions.

AnswerHero is committed to supporting small businesses and startups. Our monthly plans are designed to be affordable and scalable, so you can grow your business without breaking the bank. We also offer free training and support so you can get the most out of our service.

AnswerHero is available 24/7/365 to answer your phone calls, which means that you'll never miss any opportunity to capture a lead. Whether you are sleeping, in an important meeting, or on vacation, our team will be there to take your calls and make sure that your leads are properly handled.

AnswerHero takes data security and privacy seriously. We have implemented industry-leading security measures to protect your data from unauthorized access, use, or disclosure. We also maintain strict confidentiality agreements with all of our employees and partners to safeguard your information. Plus, we are HIPAA compliant, so you can rest assured that your patient's data is safe with us.

AnswerHero's 24/7 answering service can help property managers by providing a live person to answer calls after-hours, on weekends, and during holidays. We can also help with emergency phone answering, appointment scheduling, and tenant screening. Our team is trained to handle all types of calls, so you can focus on your job and leave the phone answering to us.

AnswerHero's appointment scheduling feature allows you to schedule and confirm appointments with your customers and clients without having to lift a finger. We'll handle all of the back-and-forth phone calls, so you can focus on your business. Plus, our online calendar integrations make it easy for you to keep track of all your appointments in one place.

AnswerHero's 24/7 phone answering service can help you capture after-hours calls that you would otherwise miss. We'll take messages, screen calls, and route them to the appropriate person on your team based on your specific criteria or instructions.

The human voice is still important in a digital world because it allows you to build rapport and trust with your customers and clients. It's also the best way to provide customer service and support. When you have a live person answering your calls, you can be sure that your callers will feel valued and appreciated.

We have a team of AnswerHero agents standing by 24/7/365 to answer your calls as quickly as possible. Our average answer time is 10 seconds, so you can rest assured that your clients are not left hanging.

Yes, you can. We understand that your business’ call volume can fluctuate throughout the year. That’s why we offer flexible telephone answering plans that can be customized to fit the specific needs of your business. We don't charge any penalties for changing your plan.

Our live answering service features appointment scheduling capabilities. Our virtual receptionists at AnswerHero can handle all of your business’ appointment scheduling needs with ease. Our service also seamlessly integrates with many popular appointment scheduling software and calendars, so you can keep track of your appointments in one central location.

We don't tie our clients down with long-term contracts. You can cancel your service at any time without penalty, but we do require a 30-day notice for cancellation to avoid being charged for the following month of service.

We offer disaster recovery services to our clients when their primary place of business is rendered uninhabitable due to a natural disaster or other unforeseen event. Our disaster recovery services include call forwarding and message-taking capabilities, so your calls will always be answered and your messages will always be taken, even if your office is closed.

Yes, we can. Just let us know who you would like to receive the call summary report and we will add them to the distribution list.

Yes, we can. Our urgent answering service is perfect for businesses that need their calls answered immediately. We can even patch urgent calls through to your mobile phone, so you can take the call wherever you are.

During the initial setup process, our customer care team will work with our sales team to determine which plan is best for your business. They will take into account factors such as your call volume, the type of calls you receive, and your business hours. Plus, you can scale up or down at any time, so you never have to worry about overpaying for services you don't need.

When you choose AnswerHero, you'll have access to your very own web portal where you can view the status of your calls in real-time. You can rest assured that your calls are always being answered, regardless of the time of day or night.

Since 2008, AnswerHero has been providing high-quality live answering services to businesses of all sizes. Our years of experience in the industry have allowed us to perfect our craft, so you can be confident that you're getting the best possible service.

Simply give us a call at (888) 974-2567 or use our online contact form to get started. You may also connect with us on our social media pages: Facebook, Twitter, Instagram, and LinkedIn.

AnswerHero can help businesses boost customer retention and satisfaction by providing a live answering service that is available 24/7/365. Our team of highly trained virtual receptionists can handle any inbound call, no matter how complex it may be, and quickly connect customers with the right person or department. We also offer a wide range of features, such as call forwarding, call screening, and lead capturing services, that can be customized to meet the specific needs of your business.

Our team of virtual receptionists can answer a wide range of inquiries, including customer service calls, technical support calls, billing-related questions, appointment-related inquiries, and more. Simply let us know what type of calls you would like us to handle and we will take it from there. Our business answering service is designed to become a true extension of your company, providing the same high level of customer service that your customers have come to expect from you.

AnswerHero's professional answering service can help law firms and solo practitioners by taking care of all of their after-hours and overflow call volume. We can answer questions about your firm, screen new clients, schedule appointments, and take messages when you are unavailable. This will allow you and your staff to focus on providing excellent service to your existing clients without being interrupted by calls from new or potential clients.

A 24/7 call answering service can be beneficial for HVAC service providers because it can help them schedule appointments outside of normal business hours. This is especially useful for service providers who offer emergency services, as it can help them easily schedule appointments with customers who need immediate assistance. By having a responsive and reliable answering service in place, you can ensure that your customers will always be able to reach you when they need you most.

AnswerHero's construction answering service can support contractors and construction companies by providing a hassle-free way for customers to schedule appointments, request quotes, and ask industry-specific questions. We can also help you capture leads from potential clients, suppliers, and business partners who may be interested in your services. By having a 24/7 call answering service in place, you can focus on completing your projects on time and within budget without having to worry about missing important calls.

AnswerHero's insurance answering service is reliable and responsive, meaning that we will answer your calls promptly and courteously. We understand that your customers may be calling with urgent questions or concerns about their insurance coverage, claims, or billing, which is why we are available 24/7/365 to help. Our lead capturing feature can also help you generate new business by capturing contact information from potential customers who reach out to your company after hours.

AnswerHero's medical answering service is designed to meet the unique needs of medical practices and healthcare providers. We offer a wide range of features, such as appointment scheduling, lead capture, call forwarding, and call screening, that can be customized to meet your specific needs. Our medical answering service is also HIPAA-compliant, meaning that we adhere to strict confidentiality standards to protect your patients' privacy.

AnswerHero's accountant answering service can be scaled up or down depending on your needs, which means that we can help you manage your call volume during peak times, such as tax season. This level of flexibility is important for accounting firms and tax preparers who may be inundated with calls from clients during certain times of the year. Our 24/7 availability also means that you can rest assured knowing that your calls will always be answered, even if they come in after business hours.

AnswerHero's live answering service is extremely secure and reliable. We use the latest security protocols to protect your calls, and our call center is staffed by highly trained professionals who are familiar with a wide range of businesses and industries. Our cutting-edge call center facility is also equipped with backup generators and redundant systems to ensure that your calls will always be answered, even in the event of a power outage.

AnswerHero's emergency answering service is designed to provide immediate assistance to businesses that handle time-sensitive calls, such as those in the healthcare, legal, and construction industries. We understand that every second counts when responding to an emergency, which is why we have a team of highly trained professionals standing by 24/7 to answer your calls. We can also route your calls to the appropriate department or individual within your company so that they can resolve the issue as quickly as possible.

If you are in the IT industry, you know that providing exceptional technical support is essential to your success. AnswerHero's live answering service will be your first line of defense, taking care of the initial customer contact, and escalating calls to your support team as required. We understand that every call is important, which is why we take the time to get to know your business and your products or services so that we can provide the best possible support to your customers.

It depends on the situation and what the customer prefers. In some cases, chat or email may be more effective than a phone call – for example, if the customer needs to provide written documentation or if the issue is complex and requires back-and-forth discussion. In other cases, a live answering service may be more effective – for example, if the customer is dealing with a time-sensitive issue or if they prefer to speak to someone directly. Using a combination of channels (e.g. phone, chat, email) is often the most effective approach, as it allows customers to choose the channel that best suits their needs.

During the initial setup process, you will have the opportunity to provide detailed instructions on how you would like your calls to be handled. Our live virtual receptionists will follow these guidelines every time they answer a call on your behalf. You can customize our answering service to match your brand’s voice and tone, and we’ll make sure all calls are handled according to your preferences. You can also set custom call routing rules for specific types of calls, so they’re always directed to the right person or department within your organization.

All of our live virtual receptionists are hand-picked and fully trained to provide high-quality customer support. We also have a quality assurance team that monitors calls on an ongoing basis to ensure they meet our high standards. If you want, you can try to call your business number yourself to see how our professional answering service handles your call. We are confident in our ability to provide professional, courteous, and knowledgeable customer support on your behalf.

We bill you based on the actual time our live virtual receptionists spend answering your calls. This is different from other providers who may charge a flat rate, regardless of how long the call lasts. With our per-minute billing, you only pay for the time our live virtual receptionists are actually on the phone with your customers, which helps you save money in the long run. If you are looking for quality and affordable business answering service, AnswerHero has you covered.

If you are a non-profit organization, our 24-hour call service can help you save time and money by providing around-the-clock coverage for your organization. By having someone available to answer calls 24 hours a day, 7 days a week, you can free up your staff to focus on other tasks, knowing that all of your calls will be handled professionally. In addition, our live virtual receptionists can provide information about your organization and provide exceptional phone support to your donors.

Based on your pre-determined instructions, our live virtual receptionists can take a message and relay it to you in real-time through several channels, including SMS, email, fax, and secure message. We can also patch the call through to you directly if needed. Our business answering service is highly customizable, so you can choose the best way for us to relay messages to you, based on your needs.

In addition to our very strict hiring requirements, our live virtual receptionists are trained to handle difficult customers and stressful situations, so you can rest assured that your calls will be handled professionally, no matter what. Plus, all of our live virtual receptionists are fluent in both English and Spanish, so you can be confident that your Spanish-speaking customers will receive the same quality of service as your English-speaking customers.

A medical virtual receptionist is a live virtual receptionist who has been specially trained to handle calls from patients and healthcare providers. They are familiar with medical terminologies and can provide support for scheduling appointments, prescription refills, and other common tasks. At AnswerHero, our team of medical virtual receptionists is ready to help you provide exceptional phone support for your patients. Plus, our medical answering service is HIPAA-compliant, so you can be confident that your patient's privacy will always be protected.

No. Our setup process is simple and doesn't require any software download. Plus, our professional answering service is compatible with all major phone service providers, so you can use our service with your existing phone system. If you have any questions about compatibility, we are just a phone call away. Contact us today at (888) 974-2567 for more details.

You may connect with us through our various social media channels to stay up to date with our latest news and updates. We are available on Facebook, Instagram, Twitter, and LinkedIn.

AnswerHero provides two main call answering options - Virtual Receptionist and Answering Service. Our virtual receptionists handle calls as if they were part of your team. Our answering service functions more like a call center, managing calls on behalf of your company. You have the flexibility to choose the option that best aligns with your preferences.

Absolutely! AnswerHero understands the importance of maintaining your brand image. You have the freedom to customize your call script, ensuring that our agents convey information in a way that aligns with your company's values and tone. Our team will work closely with you to create a script that meets your specific needs.

Yes, you have the flexibility to control when our services are active. You can configure your business's phone system to transfer calls to our team only when you need us. This level of customization allows you to optimize our services based on your business hours or special events.

If the conversation is in Spanish, we ensure accurate translation back to you in English. Our bilingual agents are proficient in both English and Spanish, facilitating smooth communication and understanding.

AnswerHero focuses exclusively on inbound call services. We specialize in efficiently handling incoming calls, ensuring that your customers receive excellent service and support.

We offer plans at more affordable rates, allowing you to experience our services before committing to a larger plan. This allows you to assess how AnswerHero can benefit your business.