FAQ

Frequently Asked Questions

No. We do not charge any setup fees. Your initial setup call is designed to walk you through the process of customizing your call answering service. It is quick, easy, and most importantly, free.

Unlike other live answering phone service providers, AnswerHero does not charge extra fees on weekends and holidays. Our agents are available 24/7/365 to answer your calls at no extra cost.

Yes. We can patch live calls to you or any destination you want. Please be reminded that there is a per minute charge of $0.06 for transferring calls to your preferred destination. Additional charges apply as soon as the AnswerHero agent is off the phone.

At AnswerHero, we don't believe in contracts. You can enjoy our services for as long as you want, without being locked into a contract. You simply need to inform us 30 days before the end of your billing cycle if you wish to cancel your plan. We will be sad to see you go but we promise not to make it difficult for you to cancel.

AnswerHero agents can forward your messages via email, text, fax, and secure messaging app. You can also check them on your online portal, which you can access 24/7 via your computer, tablet, or smartphone.

Not at all. You can rest assured that all of your calls will be answered by our fully-trained, vetted, and professional in-house agents. We own all of our call centers which means that we have complete control over the quality of our 24 7 business answering services.

At AnswerHero, you'll only pay for what you use. We charge on a per minute basis and you are only billed for the time an agent is on the phone servicing your account, rounded up to the nearest 6-second increment.

Overage charges apply when you exceed the total number of minutes included in your monthly plan. The overage charge for each plan differs depending on the answering plan you're using.

You simply have to choose a plan, input some basic information about your business, and schedule a setup call at a time that's convenient for you. During the setup call, one of AnswerHero's friendly agents will help you navigate the features of your new virtual answering service. We will also help you set up your account based on your specific requirements so you can customize our service in line with the tone of your brand.

We give each account its own, local number to forward calls to. The number is identified by our 24 hour answering service software, and then, the AnswerHero agent answering the call receives your account information. You may simply divert your calls to that number at your leisure: during specific hours or days, when your lines are busy, when you are unable to answer, or always.

Call forwarding is a function that most phone companies offer as a standard feature. You simply dial a code specific for your service provider, such as *72, followed by the unique phone number assigned to your account. Conditional or unconditional call forward, Busy Call Forward, and No Answer Call Forward are some of the many types of call forwarding options available.

Our agents answer your calls as soon as they are available. In most cases, we pick up within two to three rings after you divert your calls to our 24 hour call answering service. That's approximately 8 to 12 seconds. Talk about fast and reliable service.

At AnswerHero, our agents are always ready to answer your calls. Your calls may be answered by any of our friendly agents who are available 24/7/365. No single person will be assigned to your account but you can rest assured that the same level of quality and professionalism will be applied to every call.

A live answering service is a full-service telephone answering company that offers round-the-clock support for businesses and professionals. They provide expert virtual receptionists who can manage client inquiries, schedule service appointments, take messages, and more.

Hiring an in-house receptionist requires a significant financial investment. On the other hand, a live answering service uses advanced telecommunication technology to provide your business with round-the-clock support at an exceptionally low cost, so you can allocate your resources on other aspects of your business.

AnswerHero offers low monthly rates with no long-term commitment required. There are no hidden fees or extra charges and we will never ask you to pay a setup or cancellation fee. Our plans start at $39 up to $1,595 per month. Visit our Pricing and Plans page for complete details.

We charge per minute, not per call, which means that you only pay for the time you use. Our service is available 24/7/365 and we charge the same low rate regardless of the time of day or night that your callers reach us.

Not at all. All of our agents are fluent in English and Spanish, so you can choose to receive your calls in either language at no additional cost.

In addition to taking calls 24/7/365, our live virtual receptionists can also transfer calls to a phone or mobile number of your choice, process orders, update customer databases, take messages, schedule appointments, capture leads, and so much more.

Absolutely. We offer a complete integration solution that enables you to create custom, real-time connections between our service and other apps that are important to your business. We support a wide range of apps and services such as Calendly, Clio, Formstack, GetResponse, Google Suite, Zapier, Zendesk, Zoho CRM, etc. We have a complete list of supported apps here.

Your privacy and security are our top priorities. AnswerHero uses a secure cloud-based infrastructure that employs cutting-edge data protection protocols, including SSL encryption to protect your calls from interception or eavesdropping. Our servers are protected 24/7/365 by cybersecurity professionals and we have a strict privacy policy that prohibits agents from accessing, sharing, or using your company's information to make unsolicited calls.

Your account manager will personally assist you to set up your live answering service. We understand that every business is different, so we work closely with you to ensure a fast sign-up process and seamless integration with your existing business systems.

Our cancellation policy allows you to cancel your account at any time with no penalty. You also have the freedom and flexibility to upgrade and downgrade your plan at any time, so you only pay for the service level that your business needs. Plus, we don't believe in contracts of any kind, so there is no long-term commitment required.

Every Call. EveryTime.

0

contracts and
no hidden fees

24/7

We answer your calls
all year around

100%

All our agents
are fully bilingual

Have Questions? Give us a call