Frequently Asked Questions

No. We do not charge any setup fees. Your initial setup call is designed to walk you through the process of customizing your call answering service. It is quick, easy, and most importantly, free.

Unlike other live answering phone service providers, AnswerHero does not charge extra fees on weekends and holidays. Our agents are available 24/7/365 to answer your calls at no extra cost.

Yes. We can patch live calls to you or any destination you want. Please be reminded that there is a per minute charge of $0.06 for transferring calls to your preferred destination. Additional charges apply as soon as the AnswerHero agent is off the phone.

At AnswerHero, we don't believe in contracts. You can enjoy our services for as long as you want, without being locked into a contract. You simply need to inform us 30 days before the end of your billing cycle if you wish to cancel your plan. We will be sad to see you go but we promise not to make it difficult for you to cancel.

AnswerHero agents can forward your messages via email, text, fax, and secure messaging app. You can also check them on your online portal, which you can access 24/7 via your computer, tablet, or smartphone.

Not at all. You can rest assured that all of your calls will be answered by our fully-trained, vetted, and professional in-house agents. We own all of our call centers which means that we have complete control over the quality of our 24 7 business answering services.

At AnswerHero, you'll only pay for what you use. We charge on a per minute basis and you are only billed for the time an agent is on the phone servicing your account, rounded up to the nearest 6-second increment.

Overage charges apply when you exceed the total number of minutes included in your monthly plan. The overage charge for each plan differs depending on the answering plan you're using.

You simply have to choose a plan, input some basic information about your business, and schedule a setup call at a time that's convenient for you. During the setup call, one of AnswerHero's friendly agents will help you navigate the features of your new virtual answering service. We will also help you set up your account based on your specific requirements so you can customize our service in line with the tone of your brand.

We give each account its own, local number to forward calls to. The number is identified by our 24 hour answering service software, and then, the AnswerHero agent answering the call receives your account information. You may simply divert your calls to that number at your leisure: during specific hours or days, when your lines are busy, when you are unable to answer, or always.

Call forwarding is a function that most phone companies offer as a standard feature. You simply dial a code specific for your service provider, such as *72, followed by the unique phone number assigned to your account. Conditional or unconditional call forward, Busy Call Forward, and No Answer Call Forward are some of the many types of call forwarding options available.

Our agents answer your calls as soon as they are available. In most cases, we pick up within two to three rings after you divert your calls to our 24 hour call answering service. That's approximately 8 to 12 seconds. Talk about fast and reliable service.

At AnswerHero, our agents are always ready to answer your calls. Your calls may be answered by any of our friendly agents who are available 24/7/365. No single person will be assigned to your account but you can rest assured that the same level of quality and professionalism will be applied to every call.

Every Call. EveryTime.


contracts and
no hidden fees


We answer your calls
all year around


All our agents
are fully bilingual

Have Questions? Give us a call