frequently asked questions
No, we do not charge any setup fees. We believe we need to discuss your needs and apply the appropriate solution in order to provide the best service possible.
No, we don’t believe in contracts. We stand behind our service and want you to be happy.
Yes, our agents can patch calls to you or any destination you want. However, if an agent transfers a call to you or to someone within your organization, there will be a charge of $0.06 per minute once the caller is connected and the agent is off the phone. We do offer lower patching rates if you commit to a certain quantity of minutes. (We charge this to cover the cost of using two phone lines to connect your caller).
No, we answer your calls 24/7/365
We bill for work time (the time we spend on the phone with your caller and servicing the call.) The plans are purchased in minutes, however we deduct agent time in increments, so you pay less for calls. On average most calls last less than one minute, depending on what our agents are instructed to do. For example if a caller asks just for your business hours it may only take seconds to tell them and you would only be deducted for that of time.
If you go over the minutes included in your plan you are charged at the overage rate for that plan, anywhere from $0.50 to $0.99 per minute.
Just select the plan you would like above, enter some basic information about your business and payment information and we will begin creating your account. Once you have answered the questions you will be called by an account setup specialist to review your account and create your instructions.
We assign each account a unique phone number. Our call management software identifies the number and is queued to bring up your specific account details. You will simply forward your calls to us at your discretion; during specific times or days, when lines are busy, have call overflow, are unable to answer or all the time.
Call forwarding is a standard feature provided by your telephone provider, you simply dial the code specific for your provider, usually *72, followed by the unique phone number assigned to your account. There are a few types of call forward available such as Standard or unconditional call forward, Busy Call Forward and No Answer Call Forward.
You may receive your message free of charge by Email, SMS Txt, or Fax.
We strive to answer your calls within 2 rings.
Accounts may be answered by anyone of our team members, no single person answers specific accounts. Your account may be assigned to a specific team depending on the industry.