Live Answering Services
Running a business isn’t easy. We’re here to help.
Answering your phones, relaying urgent messages, appointment setting, and call routing are just a few of the great services we offer.
Our highly trained staff are equipped to handle your account professionally and appropriately. We will go above and beyond to answer your calls ensuring your business is successful. Our services are aimed to fulfill all your business needs.
Our Services
All-in-One Complete Business Answering Service
At AnswerHero, our live virtual receptionists can handle anything from your most complex, high-pressure calls to simple, straightforward administrative tasks.
Bilingual Answering Service
Our virtual receptionist are fully bilingual & ready to help your business assist your Spanish Speaking customers.
Live Answering
Urgent calls require expertly trained, friendly professionals to handle calls in a manner that serves your business best.
Virtual Receptionist
Our in-house agents are live and well equipped to answer all your calls friendly and professionally. We are trained in providing your callers.
Included in Our Plans
Call Routing and Transfering Phone
With Answer Hero as your partner, you can run your business without feeling like your business is running you.
With AnswerHero, you can set specific rules for how your calls are transferred. Whether it's passing off high-pressure calls to your supervisors or transferring sales inquiries to your salespeople, you are always in control of who answers your calls.
Lead Capture
What happens when a call comes in that could be a potential lead, and there’s no one to take that call for your business?
AnswerHero's live virtual receptionists can capture important customer information that you'll be able to use for future marketing purposes. This allows your business to build a strong rapport with customers and increase your chances of return business
Urgent Call Answering
Urgent calls require expertly trained, friendly professionals to handle calls in a manner that serves your business best.
Do you have high-priority customers? Have us answer your urgent phone calls on the first ring, ensuring that no time is wasted and your business continues to run smoothly. Our live virtual receptionists are trained to deal with high-stress situations and work quickly to resolve any pressing issues.
Disaster Recovery Solutions
In the event of a natural disaster, it makes good sense to plan ahead so that it's impact to your business is minimized.
In the event of a natural disaster or other disturbance, our agents can take over your calls immediately to make sure that your customers are taken care of. This ensures that no one is left out in the dark during any kind of emergency.
Message Taking
We’ll answer your calls and take a message that is detailed, accurate and provides valuable information about your caller.
If you need our agents to document any important messages such as appointments, cancellations, or changes in order status, you can trust our live virtual receptionists to take care of them. You never have to worry about missing a beat with AnswerHero.
Appointment Setting Services
Your business needs a professional team to make sure that no appointment is lost due to a call not being answered.
Do you need an answering service for appointment setting? AnswerHero's virtual receptionists can take and confirm your appointment requests, giving you one less thing to worry about. With AnswerHero, you'll never have to worry about double-bookings or missing out on any opportunities again.
Don’t Let Your Calls Go Unanswered!
of customers won’t leave
a voicemail, leaving you with
a lost potential customer
How It Works
Step 1
Forward Your Number
You simply need to forward your company's phone number to us and we'll take care of the rest.
There is no equipment to buy or software to install because you won’t even need to change your current phone provider or plan. Our team of agents will take care of everything from beginning to end.
Step 2
We Take Your Calls
Our friendly support team will answer your calls, take messages for you, and provide exceptional live receptionist services based on your unique preferences.
Whether you choose to have us answer calls with a personalized greeting, set up custom call routing, or give your clients options on how they can get in touch with you, AnswerHero will ensure that every call is handled accurately and efficiently.
Step 3
We Send You the Transcript
Once the call is finished, we'll send you a transcript of everything that was discussed so you know what happened during the phone call.
Our transcripts provide a comprehensive record of the entire conversation so you have all the information related to your customer, project, or task at hand. We can send the report to you via text, fax, and/or secure message.