Overflow and After Hours Answering Services

When the going gets tough and the phones just keep ringing, we've got your back.

With AnswerHero's overflow and after hours answering services, you can rest assured that all of your phone calls will be answered, even after regular business hours or when your business experiences a sudden surge in call volume. Contact us today at (888) 974-2567 to get started.


AnswerHero's live call answering services are the perfect solution for growing businesses that experience a high volume of inbound calls.

We can help take the pressure off of your staff by handling your calls during peak hours, allowing them to focus on more important tasks. And, because our services are available 24/7, we can answer your calls whenever they come in, whether it's during the day or the middle of the night.
We understand that every company is different, which is why we offer customizable virtual answering solutions for businesses of all shapes and sizes. Whether you need us to answer a few calls per day, or you want us to take over all of your incoming calls, we have a phone answering package to fit your needs.

Bilingual answering service Receptionist

Benefits of Overflow and After Hours Answering Services

There are many benefits to having a reliable and responsive call answering service for your business. Here are a few reasons why you should invest in quality overflow and after hours answering services:

Get Ahead of Your Competition

When you have someone answering your phones even after regular business hours, you're able to get a head start on your competition. By taking calls from potential customers late at night or during the weekend, you're able to capture leads that your competitors might miss.

Improve Customer Satisfaction

Providing round-the-clock support can significantly improve customer satisfaction. When customers know that they can reach someone at your business 24/7, they're more likely to continue doing business with you. The rate of customer satisfaction goes up even more when customers don't have to wait on hold just to have their simple questions answered.

Maximize Your Productivity

When you have a reliable call answering service managing your inbound calls, you don't have to worry about missing important phone calls because you can be sure that they will all be picked up, even after office hours or when your business is at its busiest. This allows other members of your staff to focus on their work, without having to worry about answering customer service calls.

Lower Your Costs

Managing an in-house customer care department can cost a lot of money compared to outsourcing your call answering needs to a professional service like AnswerHero. By choosing to outsource your customer service needs, you also don't have to deal with the added expense of hiring and training additional staff and maintaining expensive equipment.

Avoid Lost Opportunities

Not answering your phone leaves the door open for competitors and can lead to lost opportunities. When potential customers try calling your business, they might get a busy signal or find out that your phones are constantly disconnected. In some cases, if they don't get through to you on their first try, they might give up and take their business elsewhere. Investing in top-notch overflow and after hours answering services can help prevent this from happening.

Reduce Stress

When you have someone answering your phones 24/7, you're less likely to experience stress from having to deal with an influx of calls. This is especially helpful for growing businesses that are constantly bombarded with phone calls. With a professional call answering service on your side, you're able to provide your customers with exceptional customer service, while avoiding the stress that can come along with this added responsibility.

Why Choose AnswerHero's Overflow Answering Services?

Reliable Service

Our virtual phone service is 100% reliable, so you can always count on us to answer your inbound calls. We provide round-the-clock customer support, to make sure that no call is missed or ignored. This also includes weekend and holiday coverage.

Affordable Rates

We understand that small businesses have a tight budget, which is why our rates are highly competitive and affordable. In fact, we offer some of the most cost-effective plans in the industry, so you can get the most for your money.

Customizable Plans

Our plans are highly customizable, so you can choose the features that are most important to your business. You can choose to have calls forwarded to multiple extensions or set up call routing rules so that certain calls are automatically sent to the right person or department.

Accurate Reporting

Our advanced reporting features provide you with accurate information about your call history. You can check out various details, including call time, duration, date, and caller ID. We will provide you with a detailed summary of your calls, which you can use to gain valuable insight into the performance of your business.

Premium Features

We offer some of the best-rated virtual phone services in the industry, with a wide range of high-quality features, including call routing and forwarding, message taking, appointment scheduling, lead capturing, and so much more. All of our virtual receptionists are also fluent in both English and Spanish, so we can provide customer support in the language of your choice.

Testimonials From Satisfied Clients

"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"

Marko E

"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."

Daphne L.

"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"

Stonecrest Team

"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."

Nick D.

"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"

Jonadab F.

"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"

Frandley J.

Contact AnswerHero Today to Get Started

If you need a dependable call answering service that can handle overflow and after hours calls for your business, look no further than AnswerHero.

We have a proven track record of helping businesses meet and exceed their communication needs while providing customer support that is second to none. By choosing us as your virtual answering service, you'll be able to reduce stress, improve business productivity, and provide your customers with top-notch customer service.

Our Clients

Contact Us Today At (888) 974-2567

For more information on our overflow and after hours answering services, contact us today at (888) 974-2567. We offer complimentary consultations, so you can get all of your questions answered before you decide on our service.