HIPAA-Compliant Answering Service

If you own a business that deals with protected health information, it's important to ensure that all aspects of your operation are HIPAA compliant.

That includes choosing a phone answering service that adheres to HIPAA regulations. At AnswerHero, we are proud to announce that we are HIPAA compliant, so you can rest easy knowing that all of your patients' medical records and personal data are safe with us. Contact us today or call us at (888) 974-2567 to learn more about our virtual answering services.

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The Health Insurance Portability and Accountability Act (HIPAA) is a set of regulations that govern the handling and protection of protected health information (PHI)

PHI is any information that can be used to identify a patient, including name, date of birth, social security number, and medical records. Businesses in the healthcare industry that deal with PHI must take the necessary steps to protect their patients' data from exposure. Failure to do so can result in some very hefty fines as well as criminal prosecution.

Healthcare providers are expected to be HIPAA compliant, but so are businesses that deal with PHI in any way, including insurance companies, billing services, coding firms, and phone answering services. At AnswerHero, we understand the importance of HIPAA compliance and work hard to adhere to all aspects of these regulations. That's why we offer HIPAA-compliant virtual answering services designed to meet the needs of businesses that work with PHI on a daily basis.


Who Needs HIPAA-Compliant Answering Services?

HIPAA-compliant answering services are recommended for any business that handles PHI, but can be especially beneficial to the following types of companies:

Doctor's Offices

Doctor's Offices
Whether you own a small, one-person clinic or a multi-location practice, it's important to have a HIPAA-compliant answering service in place. By outsourcing your phone answering to a professional service, you can rest assured that all of your patients' information is protected.

Hospitals and Medical Centers

Hospitals and medical centers are required by law to be HIPAA compliant. This means that they must have a comprehensive security plan in place to protect their patients' data. A HIPAA-compliant answering service can help by providing secure phone triage services to handle patient inquiries as well as handling patient appointments.

Healthcare Insurance Providers

Healthcare insurance providers are also subject to HIPAA regulations. If you run a medical billing service or handle claims for an insurance company, it's important to have a HIPAA-compliant answering service in place. Not only does this ensure that your clients' data are secure, but it also helps you avoid hefty fines and penalties if you are ever audited.


If you run a pharmacy, it's important to be HIPAA compliant in order to protect your business and the privacy of your clients. That's why AnswerHero offers HIPAA-compliant virtual answering services designed specifically for pharmacies. We can help you take calls, schedule appointments, and process prescriptions while ensuring that all of your clients' data are safe and secure.

AnswerHero's HIPAA-Compliant Phone Answering Services

At AnswerHero, we offer a full suite of virtual answering services that are perfect for medical practices that need to comply with HIPAA regulations. Our HIPAA-compliant services include:

24/7 Call Answering Service

AnswerHero's 24/7 call answering service is perfect for medical practices that need round-the-clock coverage. We are trained to work under pressure and can handle any type of situation, including emergencies. You can count on our virtual receptionists to answer your calls promptly and handle them with professionalism and discretion.

Virtual Receptionist Services

Our live virtual receptionists are professionally trained to handle all types of calls, including those related to medical billing, physician referrals, prescription refills, hospital transfers, insurance issues, and more. They are trained to deal with difficult questions and can provide accurate information to your patients.

Appointment Scheduling

One of the biggest challenges that healthcare providers face is managing patient appointments. AnswerHero's appointment scheduling service can take the load off of your shoulders and help you stay organized. We'll make sure that all of your patients' appointments are scheduled and tracked, so you won't have to worry about missing or double-booked appointments.

Message Taking and Call Forwarding

All of our live virtual receptionists are trained to take detailed messages with a high level of accuracy. This ensures that your patients' messages are taken correctly, so you'll be able to respond quickly if necessary. In cases where patients need immediate attention, our virtual receptionists can also forward calls to your mobile phone. You can even decide which types of calls you want to be forwarded and which should be handled by your staff.

Testimonials From Satisfied Clients

"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"

Marko E

"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."

Daphne L.

"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"

Stonecrest Team

"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."

Nick D.

"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"

Jonadab F.

"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"

Frandley J.

Your Privacy is Our Top Priority

At AnswerHero, we are fully committed to not just meeting, but exceeding HIPAA compliance standards. We are constantly reviewing our services, policies, and procedures to ensure that all of your patients' data are protected at all times. We leave no stone unturned when it comes to safeguarding your patients' privacy and your company's reputation.

You can count on AnswerHero to provide you with the best call answering service in the business today. We understand the demands of the healthcare industry and the extent to which HIPAA compliance matters. That's why we use highly secure infrastructure, advanced encryption technologies, and round-the-clock monitoring to ensure that your patients' data are safe at all times.


Our Clients

Contact AnswerHero Today

There is no better way to protect your business from security breaches and HIPAA violations than by enlisting a HIPAA-compliant answering service. AnswerHero offers a reliable, affordable, and state-of-the-art HIPAA-compliant answering service that will take your practice to the next level.

Whether you need help with 24/7 call answering, appointment scheduling, message taking, or call forwarding, AnswerHero can help. Contact us today at (888) 974-2567 to learn more about our HIPAA-compliant services and how we can help your practice provide the best possible care to your patients.