who we are
AnswerHero™ is a nationwide leading answering service, providing high quality answering solutions to keep your business operating successfully. Our 24/7/365 operation, fully bilingual agents, and state of the art technology ensures that all your calls receive the highest quality of answering care and business class, solidify your company’s growth.
What makes us the best? We own all our call centers which means that when it comes to training, quality and service we are in complete control. That ownership gives us the ability to give every client exactly what they need to succeed when partnering with an answering service.
our mission
AnswerHero™ was created to provide a leading answering service committed to high quality answering solutions, state-of-the-art technology, and collaborative engagement with all our partners.
our vision
We value our client’s success and continue to strive to be at the forefront of service excellence, both externally for our customers as well as internally for our agents and employees.
our promise
Your experience is our number one priority. We are committed to answering all your calls and treating your callers with the utmost respect, helping you grow your business.
Our Agents
At the core of our success and excellence lies our in-house agents. Fully bilingual and well equipped to answer all your calls, our agents have been trained in providing your callers with the human touch.
Our agents all possess what we call the HERO Factor
Helpfulness Empathy Resourcefulness Optimism
our training
All our agents go through a rigorous AnswerHero™ Training that includes instructor-led classes, self-study, and agent shadowing followed by a practical hand-on review training. Only the top candidates with the highest marks and results get hired as an official AnswerHero™ Agent.
Training doesn’t stop at the onboarding stage. Our agents continue to go through an ongoing Quality Assurance and skill training, to ensure that their skill set is maintained at the highest level.
TESTIMONIALS
“We never imagined that using an answering service could be so good for business. We’ve been able to grow month over month while at the same time increasing customer satisfaction. You are truly a partner that we can grow with”
– LOUISE H –
Office Sense has truly transformed my work-life. As a real estate agent, I now have more time for my clients and myself because Office Sense takes care of appointment scheduling, message taking and lead qualification while I get to focus on my current and “good fit” potential clients.
CHRISTINA S.
My experience with Office Sense and the whole staff has been exceptional. We have an online subscription business model, in a “card not present environment” we have hundreds of transactions daily that flow through our system. Not only does Office Sense offer our members excellent customer service they have minimized our chargebacks and put more money back in our business. Thank you to the entire staff!
SALIMA S.