All businesses need feedback on their products and services. This allows for a business to make informed decisions.
AnswerHero™ Can Help
Collect Valuable Data
When calls come in, we can ask your callers questions and record their answers in a form or a web survey. This will save you time and money, and give you useful information that you can take into account in your decision-making.
There are 6 steps to collecting data that can be used in business decision making.
Define what you want to know
The best surveys start with a clear understanding of what you want to know.
Formulate the right questions
You want your questions to be unambiguous and easy to understand.
This is where we come in. We can help you by asking the right questions to the right audience.
Data needs to be recorded in a way that facilitates interpretation. We work with you to find out what the best way of doing that is.
Look at the data you’ve collected and see if you can recognize patterns that can predict results.
Tweak what you do
Adjust products, processes, and policies to reflect your new knowledge.
Who Can Benefit?
Surveys are great for marketing firms, small business owners — really any business that is interested in tracking how well they are doing in terms of customer service or product satisfaction. Your business can’t grow or succeed in a vacuum. You need to know when you’re on the right track before you’ve traveled too far down the same road.
Surveys allow you to make corrections in a product or service that aren’t performing as well as expected.
At AnswerHero™, we save you time and money by providing you the resources to collect the data you need to make skillful business decisions.
Some of the Industries We Serve:
We can ask questions that provide valuable insights into a variety of industries. Whether you are providing a product or a service, make sure that you track client and customer satisfaction by asking the right people the right questions.
Benefits of Phone Surveys
There are countless business benefits of doing phone surveys, from important data collection to precise analysis of the market. Some of the other notable advantages include:
Improved Response Rate
Web surveys usually tend to yield suboptimal results because it’s easy to opt out and forget about them. However, when you have a polite and trained individual on the other side of the call, things tend to go in a different direction. On top of that, phone surveys do not require you to send the results via mail or fill anything out. Therefore, it’s safe to say that phone surveys have a by far better response rate than web polls.
People Feel Appreciated
Having a real person behind the phone instead of an answering machine adds a personal touch to the whole concept. People are always going to be more forgiving and cooperative when they are dealing with a real individual. Phone surveys let the client know that your business cares for them on a personal level, which improves the reputation of your business.
Convenient Quality Control
By hiring already trained professionals, you are eliminating a layer of mandatory quality control. In other words, well-trained professionals know how to handle a variety of situations ranging from stressful ones to benevolent concerns. The same cannot be said for individuals who have no experience in phone surveys.
Therefore, if you opt to conduct a survey as a business, it’s a much better idea to do it with the help of trained professionals instead of hiring someone and wasting both time and resources on training and quality control. With a professional agency on the other side of the call, you don’t have to worry about micro-management and resource control.
HOW IT WORKS
forward your number
Forward your existing number to us and all of your calls will be forwarded to our team of agents.
We Take Your Calls
As soon as a call comes in, our agents promptly answer on your behalf, based on the custom instructions you provide
Receive your messages
A full record of the callers information and action made is sent to you by email, text, fax and/or secure message.