|No Setup Fee, No Contract|
|24/7 Live Answer and Call Transferring|
|Message Delivery via Email/Text|
|Bilingual English/Spanish Answering|
|Web App/Online Acct Access|
|Time Conditioned Instructions|
|Customized Call Closing|
|Advanced Account Setup w/ Custom Scripting|
|Live Interpreter Service|
|Login-based Scheduling/EMR/EHR, Medical Office Scheduling|
How It Works
Forward Your Number
You simply need to forward your company's phone number to us and we'll take care of the rest. There is no equipment to buy or software to install because you won’t even need to change your current phone provider or plan. Our team of agents will take care of everything from beginning to end.
We Take Your Calls
Our friendly support team will answer your calls, take messages for you, and provide exceptional live receptionist services based on your unique preferences. Whether you choose to have us answer calls with a personalized greeting, set up custom call routing, or give your clients options on how they can get in touch with you, AnswerHero will ensure that every call is handled accurately and efficiently.
We Send You the Message
Once the call is finished, we'll send you a message of everything that was discussed so you know what happened during the phone call. Our messages provide a comprehensive record of the entire conversation so you have all the information related to your customer, project, or task at hand. We can send the report to you via text, fax, and/or secure message.
All AnswerHero Plans Include
Frequently Asked Questions
No. We do not charge any setup fees. Your initial setup call is designed to walk you through the process of customizing your call answering service. It is quick, easy, and most importantly, free.
Unlike other live answering phone service providers, AnswerHero does not charge extra fees on weekends and holidays. Our agents are available 24/7/365 to answer your calls at no extra cost.
Yes. We can patch live calls to you or any destination you want. Please be reminded that there is a per minute charge of $0.06 for transferring calls to your preferred destination.
At AnswerHero, we don't believe in contracts. You can enjoy our services for as long as you want, without being locked into a contract. You simply need to inform us 30 days before the end of your billing cycle if you wish to cancel your plan. We will be sad to see you go but we promise not to make it difficult for you to cancel.
AnswerHero agents can forward your messages via email, text, fax, and secure messaging app. You can also check them on your online portal, which you can access 24/7 via your computer, tablet, or smartphone.
Not at all. You can rest assured that all of your calls will be answered by our fully-trained, vetted, and professional in-house agents. We own all of our call centers which means that we have complete control over the quality of our 24 7 business answering services.
At AnswerHero, you'll only pay for what you use. We charge on a per minute basis and you are only billed for the time an agent is on the phone servicing your account, rounded up to the nearest 1/4 of a minute.
Overage charges apply when you exceed the total number of minutes included in your monthly plan. The overage charge for each plan differs depending on the answering plan you're using.
You simply have to choose a plan, input some basic information about your business, and schedule a setup call at a time that's convenient for you. During the setup call, one of AnswerHero's friendly agents will help you navigate the features of your new virtual answering service. We will also help you set up your account based on your specific requirements so you can customize our service in line with the tone of your brand.
We give each account its own, local number to forward calls to. The number is identified by our 24 hour answering service software, and then, the AnswerHero agent answering the call receives your account information. You may simply divert your calls to that number at your leisure: during specific hours or days, when your lines are busy, when you are unable to answer, or always.
Call forwarding is a function that most phone companies offer as a standard feature. You simply dial a code specific for your service provider, such as *72, followed by the unique phone number assigned to your account. Conditional or unconditional call forward, Busy Call Forward, and No Answer Call Forward are some of the many types of call forwarding options available.
Our agents answer your calls as soon as they are available. In most cases, we pick up within two to three rings after you divert your calls to our 24 hour call answering service. That's approximately 8 to 12 seconds. Talk about fast and reliable service.
At AnswerHero, our agents are always ready to answer your calls. Your calls may be answered by any of our friendly agents who are available 24/7/365. No single person will be assigned to your account but you can rest assured that the same level of quality and professionalism will be applied to every call.
We are Ready When You are!
Ready to get started?
Please visit our Plans and Pricing page to see which AnswerHero plan is best for your business.
You may also call us anytime at (888) 974-2567 if you wish to speak with one of our account specialists. We will be more than happy to answer your questions and assist you in any way we can. We look forward to hearing from you soon!