Urgent calls require expertly trained, friendly professionals to handle calls in a manner that serves your business best.

When a client, customer, or patient tries to reach you, it’s not always for an urgent matter. You or your staff may not always be available to take every call. However, when a call is truly urgent, you want to have it handled appropriately, in the manner that you have specified.

Our Team Is Able to Help You
with All Your Urgent Call Needs

Our team members are able to identify and handle all urgent calls according to your instructions, making your clients and customers feel heard, and providing you with peace of mind.

Answer Hero has helped countless clients with their urgent calls. The following are just some of the businesses that we have helped:

Medical Offices

regardless of the kind of medical services you provide, when a patient needs to get ahold of you urgently, we are there to help.

Legal Offices

sometimes clients need urgent help. If it’s truly an emergency, you want it handled appropriately.


medical emergencies are not limited to humans. When pets or other animals need intervention, you need incoming calls to be handled according to your instructions. We have experience and can help.

HVAC and Utility Service Providers

We have a great track record of handling urgent calls for our HVAC clients since our inception, and if needed, we can always transfer calls to the HVAC technician on duty.

Secure and Responsive
Urgent Call Answering

Whether it’s a medical emergency or an HVAC system that has gone down in the middle of the night, you want an answering service that will take all your calls, determine which are urgent, and handle them appropriately. Some of these phone calls can be extremely urgent, and you’ll need the service to understand what constitutes an emergency and what can wait until morning.

AnswerHero™ Has a Solution

At AnswerHero™, we’ll follow the protocols and situations you’ve laid out for us, to ensure that we fulfill your requirements by taking messages or transferring calls exactly as you’ve requested.

Setting Appointments or Call Transfer

In some cases, you’ll want us to make appointments with your patients, customers, or clients. Urgent phone calls from panicked clients or customers do not mean that you’ll need to talk to them in the middle of the night. Often, they want to feel as if they have been heard and are taken seriously, and then they can be put on the list for situations to deal with first thing in the morning.

Your urgent office calls will be handled by caring, understanding bilingual professional operators in our office. Your clients and customers will always feel like you care about them. AnswerHero™ will follow your protocols and manage your urgent calls in the way you’ve specified.

How Emergency Answering Service Works

The principle is pretty simple – we are here to take urgent calls on your behalf when you are unable to for various reasons. If you’re running a successful business, then you probably know how chaotic things can become, both during the work hours and after.

In order to mitigate some of the pressure off your shoulders, you should consider the integration of urgent call answering. It’s more affordable than hiring a new employee, and it’s also quite convenient as you don’t have to worry about essentially anything.

Let us be your emergency answering service, allow us to take calls on your behalf, and rest assured they will be handled professionally and up to the highest standards.



forward your number

Forward your existing number to us and all of your calls will be forwarded to our team of agents.


We Take Your Calls

As soon as a call comes in, our agents promptly answer on your behalf, based on the custom instructions you provide


Receive your messages

A full record of the callers information and action made is sent to you by email, text, fax and/or secure message.