Urgent Call Answering Service
Urgent calls are some of the most challenging types of calls that you will ever have to deal with.
Not only are they challenging because of the pressure that they put on your business, but also because they often require critical thinking and quick decision-making.
At AnswerHero, our team of live virtual receptionists is well-trained in handling urgent calls and stressful situations.
Whether you're looking for a reliable overnight answering service or you need assistance when answering emergency calls, AnswerHero can help. Simply give us a call at (888) 974-2567 or fill out our online contact form to get started on our urgent telephone answering service.
Many businesses experience a high volume of urgent calls on a daily basis. Whether they are being received by their customer service or technical support department, it's important for companies to have a reliable and experienced team available to take these types of calls. When a client, customer, or patient has an urgent need, the last thing they want to deal with is talking to someone who lacks the experience and ability to handle their issue. That's where AnswerHero’s business phone answering service comes in. Our well-trained agents know how to efficiently manage their time, prioritize tasks, and make smart decisions while remaining professional and helpful when answering urgent calls.
At AnswerHero, our live virtual receptionists are trained to remain calm under pressure, while also putting their best effort into resolving the issue that is being presented to them. It's not uncommon for customers and patients to become agitated or upset, which is why our agents are trained to stay calm, professional, and empathetic throughout the entire duration of the call. We understand that urgent calls are often associated with emergencies or life-threatening situations, so we make sure that all of our agents can handle difficult calls in a professional manner.
Do You Need an Emergency Phone Answering Service?
Whether you’re a doctor trying to better manage your phone lines, a real estate agent looking to improve your customer service, or an entrepreneur hoping to protect your company’s reputation, AnswerHero can help. We specialize in providing top-notch emergency phone answering services that can benefit companies from all types of industries.
Medical Facilites
Medical offices, clinics, and hospitals are constantly receiving urgent calls from patients that need immediate assistance. It can be challenging to keep up with the volume of calls, which is why many medical offices are turning to AnswerHero’s professional answering service. We work with doctors, dentists, surgeons, and chiropractors to provide a top-notch 24 hour answering service that can keep you on track no matter how busy your business phone number becomes.
Law Firms
If you're a lawyer who frequently receives urgent calls, AnswerHero’s virtual answering service can help you keep your head above water. We have years of experience in providing quality virtual receptionist services to law offices throughout the country. We work with law firms of all sizes, including solo attorneys and large-scale firms, making sure that their urgent calls are always handled in an efficient and professional manner.
Real Estate Companies
In the world of real estate, time equates to money. When you own a real estate company, the last thing you want is to have missed out on selling or renting out one of your properties because you couldn't answer an urgent call in time. If you're struggling with meeting deadlines and losing potential clients, AnswerHero can help. We work with real estate companies to provide dependable urgent call answering and virtual receptionist 24 7 services that can keep you selling and renting properties throughout the year.
HVAC Companies and Service Providers
HVAC companies and service providers are constantly receiving urgent calls from both residential and commercial property owners. Answering these urgent calls quickly and accurately can help you build trust with your customers, which is why many of our clients rely on our live answering service for this type of support. We work with plumbers, electricians, HVAC technicians, and other service providers to ensure that they can immediately respond to their customers' urgent needs.
Count on AnswerHero’s 24 7 Business Answering Service
Not all emergency calls are created equal. Some are more important than others, which is why you need the best answering service that can prioritize and manage inbound calls accordingly. AnswerHero has a team of bilingual agents who are trained to efficiently handle a wide variety of calls, including medical emergencies, billing issues, service requests, and more. We know which calls need urgent attention and which ones can wait until later because we've invested in hiring and training agents who can prioritize tasks based on the nature of the call.
Alternatively, you can just simply let us know the type of phone calls you want to prioritize, and our team will take it from there. We'll make sure that these urgent calls are answered by a live agent as soon as possible, which can help you boost your customer service while protecting your reputation. We can also take down messages and make appointments for you, which means that the next time an urgent call comes in, your team will already have all of the necessary information to properly respond to your customers’ needs.
Don't Let Urgent Calls Slow You Down
At AnswerHero, our priority is getting you back to your customers as soon as possible so that they are satisfied with their overall experience with your company. We are here to take the pressure off of your shoulders by offering rapid response time for all your customer service needs.
Whether you need an after hours call service or a live receptionist service for your medical office, law firm, real estate company, HVAC business, or any other type of industry, AnswerHero can help. Our 24/7 virtual answering services will enable your small business to provide superior customer support before, during, and after regular business hours. This means that your customers will always have a real person to talk to when they need help with your product or service. AnswerHero’s phone answering service is the perfect solution for small businesses that want to provide great customer service without breaking the bank.
