Attorney and Law Firm Answering Services

Is your law firm or practice struggling with high call abandonment rates, late responses, or simply missing inbound calls? A professional call answering service like AnswerHero can help.

We provide legal professionals with 24/7 phone support, ensuring your existing and potential clients receive prompt and exceptional service.

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AnswerHero Can Streamline Your Legal Client Communications

The demands of running a successful law firm or your own practice can be overwhelming. With so many things competing for your attention, it’s easy to let critical communications slip through the cracks. It’s not uncommon for Attorneys or staff to struggle to keep up with the constant flow of calls and client inquiries. It’s so common that 42% of all messages to lawyers take three or more days for clients to receive a return message.

With AnswerHero’s bilingual 24/7 call answering service, you no longer need to be available to answer every call the moment it comes through. Instead, our trained virtual receptionists for law firms will provide the support needed and answer the phone for you. Our services keep the call experience consistent and professional, and help you stay on track with your tasks without unintentionally turning clients away.

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How AnswerHero™ Can Help Your Law Practice

AnswerHero™ changes the way you take calls at your law firm. Our bilingual 24/7 call answering service ensures your law firm or practice answers every inbound call. Each client is greeted by one of our trained agents who provides an exceptional and professional call experience. We can help with legal intakes, appointment bookings, and more.

 

Answering calls as they come in is sometimes just not possible. If you’re meeting with clients, handling case paperwork, or in court, your availability is simply limited. With AnswerHero™, your team can stay focused on critical projects and executing on their responsibilities without missing client calls.

AnswerHero™ will help you stay in your flow state to stay on task, increase your client engagement and boost performance when working on different cases.

Lead generation is a necessity for any growing firm or practice. Directing callers and potential clients to the right parties is essential for providing a professional experience. However, this process can feel inefficient if your clients are not able to speak with someone immediately. If not done efficiently and effectively, the cost of losing a potential client to another firm will increase, and the revenue that comes with it.

AnswerHero’s™ call answering service for attorneys classify leads based on the type of call and urgency level. Our team follows a set of criteria you create to ensure every caller is routed to the right person. Questions get answered, and you save time in the process.

As your firm or practice expands or changes, your needs change as well. With AnswerHero’s legal answering services, you benefit from customizable support without being locked into a long-term commitment or contract. We grow with you and our services ensure you can continue to look forward and have the support your team needs when you need it.

 

When clients call, they need help. AnswerHero’s call answering services ensure your clients are always greeted by a trusted and professional law firm virtual receptionist. Our bilingual agents can provide on the spot translation services so your clients will no longer be frustrated by a language barrier. Instead, you’ll be able to provide immediate support and peace of mind, every time they need to get in touch with their attorney.

 

Did You Know?

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82%

of prospective clients agreed that timeliness is the most important factor in choosing a lawyer.

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79%

of clients expect law firms to respond to their inquiries within 24 hours.

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68%

of people who first reached out to a law firm used phone calls as their primary communication method.

AnswerHero: 

The Best Virtual Receptionist for Law Firms

Whether you are looking to increase your overall business efficiency, improve client satisfaction, or boost your revenue, AnswerHero’s telephone answering service is the perfect solution for law practices and lawyers alike.

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Work with a team of professionals who understand the legal industry and its nuances, supporting your firm’s professionalism and brand reputation.

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Design your call answering services to cover a range of basic processes, like appointment scheduling and legal intake questionnaires, and more so your team can stay focused.

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Our live call answering services are among the most affordable on the market today. We offer multiple pricing plans so you can select the plan that is right for your practice.

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AnswerHero™ is a no-contract, no-commitment service, so we can adjust and grow with you. Leverage our answering service as an extension of your team or hire us for after-hours support, you choose when you need additional support.

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Our 100% bilingual agents can assist your team and translate for your clients and remove language barriers in your practice.

See What Our Clients Are Saying!

View All Testimonials
Federico

Federico Vargas

Positive: Professionalism ,  Quality ,  Responsiveness ,  Value

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Frandley Julien

Positive: Professionalism ,  Quality ,  Responsiveness ,  Value I used AnswerHero for a few months, and was extremely satisfied with the service. I part ways with them only because most of my clients are Creole Speakers. I strongly recommend it!!!

Nick

Nick Desrochers

AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company’s needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone that is looking for a professional and effective company.

Santiago

Santiago Olocco

Positive: Professionalism Very useful service for our incursion in the American market.

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Daphne Latimore

I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for a great value. I am very pleased with the responsiveness.

Answer Hero

Jonadab Franco

Positive: Professionalism , Quality AnswerHero is staffed by heroes. They help my business succeed. I would definitely recommended as the best answering service. Thank you guys for all you do!!

Marco

Marco E

AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!

Stone

Stonecrest Team

AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!

Who Can Benefit from AnswerHero’s Legal Intake Answering Service?

AnswerHero has the skills, equipment, and manpower to answer and triage legal intake calls for all types of law practices. Here are just a few of the firms and individuals that can benefit from the best legal answering service:

If you happen to be a solo practitioner, we also have a legal answering plan that is designed specifically for individuals in your line of work.

Whether you need help handling a high volume of legal intake calls or simply need someone to capture leads and manage appointments for you, AnswerHero has the experience and expertise to support your practice.

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Frequently Asked Questions

A call-answering service in the legal industry presents numerous advantages including cost efficiency, space optimization, overhead reduction and enhanced client engagement.

Our virtual receptionists are trained to screen and route incoming calls, schedule appointments, take messages, and provide general information about your law practice.

Yes. We have a team of professionals who understand the legal industry and its nuances, supporting your firm’s professionalism and brand.

AnswerHero can seamlessly integrate with your existing tools – making it easy for you to stay on top of all client communications and follow up promptly with your clients and leads.

With AnswerHero’s bilingual phone answering service, you can quickly and easily connect with Spanish-speaking callers and cater to their needs without any language barriers or communication problems.

We work beyond regular business hours to make sure that no call is missed, no appointment is forgotten, and no information goes unheard.

We understand that your law firm’s call volume can fluctuate throughout the year. That’s why we offer flexible telephone answering plans that can be customized to fit the specific needs of your firm. We don’t charge any penalties for changing your plan.

AnswerHero takes data security and privacy seriously. We have implemented industry-leading security measures to protect your data from unauthorized access, use, or disclosure. We also maintain strict confidentiality agreements with all of our employees and partners to safeguard your information.

 

Every Call. Every Time.

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Contracts and No Hidden Fees

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24/7

We Answer Your Calls All Year Around

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100%

All Our Agents Are Fully Bilingual

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Grow Your Firm With AnswerHero™

AnswerHero™ call answering services support all types of law firms, from personal injury attorneys to immigration lawyers to corporate and criminal law, we have the support you need. See the difference AnswerHero™ can make at your firm. Call us at 888-635-3509 or schedule a consultation to get started.

Schedule Call Pricing and Plans

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Contracts and No Hidden Fees

100%

Bilingual Agents

24/7

We Answer Your Calls All Year Around