Call Answering for Pharmacies

Pharmacies receive phone calls for many reasons. Between suppliers with delivery updates and customers asking about their prescriptions, pharmacists have a lot to keep up with.

When the phone rings all day long, pharmacy teams don’t have time to do their jobs, and customers don’t get the prescriptions they need. AnswerHero™ has the solution. Our pharmacy call answering service takes phone call responsibilities off your plate, so you can focus on running your business.

Book Now Pricing and Plans

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Choose AnswerHero™ for 24/7 Service

Never miss an important call again with AnswerHero™. Our team of professionals will answer calls 24/7/365 based on the information you provide about your business. We handle basic processes like taking messages and routing calls, but we can also make appointments and provide translation services. See the difference AnswerHero™ makes — choose your plan or contact us today.

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The Benefits of a Pharmaceutical

Call Answering Service

Many people rely on pharmacies, whether they’re sick or need medication to live comfortably. With the number of people you serve, a call answering service can be the ideal solution for handling your work and keeping your customers satisfied.

As a pharmacist, you have an important role — packaging prescriptions. Medications need to be properly dosed and packaged for user safety, but this can feel challenging to do when the phone is ringing off the hook. On top of these responsibilities, you also have to serve customers who stop by to pick up their prescriptions.

With a call answering service, your pharmacy can focus on the tasks that matter most. Let call agents take over the phone, so your team can stay accurate and efficient on the job.

When your phone rings constantly throughout the day, you might consider adding more people to your team to handle the workload. A new hire comes with steep staffing costs that your pharmacy might not have the budget for. You also have to dedicate time to onboarding and training — which is time you don’t have to spare. Plus, constantly shifting call volumes often demand a more flexible solution.

Call answering services are a fraction of the cost of hiring new staff, so you can manage a high call volume with AnswerHero™ as an extension of your team.

Your customers depend on you for timely and accurate services. When you’re distracted by a ringing phone, you’re more likely to keep people waiting at the counter and make mistakes in prescriptions. A team of committed call agents gives you the time to focus on customer service. Your customers receive their medications without a wait, and you can build a positive reputation for your pharmacy.

Started With AnswerHero™

AnswerHero™ is here to save the day, so you never miss another important call. With our team of trained bilingual agents, we can help your pharmacy manage a high call volume and keep customers happy. Our solution continues to be valuable for companies of all sizes across industries, and your pharmacy can be the next one to experience the benefits.

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Testimonials From Satisfied Clients

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Federico

Federico Vargas

Positive: Professionalism ,  Quality ,  Responsiveness ,  Value

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Frandley Julien

Positive: Professionalism ,  Quality ,  Responsiveness ,  Value I used AnswerHero for a few months, and was extremely satisfied with the service. I part ways with them only because most of my clients are Creole Speakers. I strongly recommend it!!!

Nick

Nick Desrochers

AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company’s needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone that is looking for a professional and effective company.

Santiago

Santiago Olocco

Positive: Professionalism Very useful service for our incursion in the American market.

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Daphne Latimore

I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for a great value. I am very pleased with the responsiveness.

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Jonadab Franco

Positive: Professionalism , Quality AnswerHero is staffed by heroes. They help my business succeed. I would definitely recommended as the best answering service. Thank you guys for all you do!!

Marco

Marco E

AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!

Stone

Stonecrest Team

AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!

Contact AnswerHero Today to Get Started


Are you interested in learning more about AnswerHero’s medical appointment scheduling service?

Give us a call at 888-635-3509 to speak with one of our experts, or visit our Plans and Pricing page to check out our professional answering packages. All of our services are available on a monthly basis, so you can choose the one that best suits your needs and budget. We don’t even believe in contracts, so you can upgrade, downgrade, or cancel your plan at any time.

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Why Choose AnswerHero™ for Pharmacy Call Answering Services

AnswerHero™ is a call answering service you can trust. Explore the many features and benefits of what we do.

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AnswerHero’s live answering service is available 24/7, 365 days a year. This means that you’ll always have someone to answer your calls and help your patients schedule appointments before, during, and after regular business hours. You can also rely on us to take messages and answer any other questions your patients may have about your medical services.

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AnswerHero offers a wide range of features that can be tailored to fit the specific needs of your medical practice. From customized greetings to personalized scripts, our virtual receptionists can provide your patients with a top-notch service that is in line with your overall branding strategy. As a result, people are more likely to have a positive experience each time they call your practice, which can lead to increased traffic and revenue.

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In addition to appointment scheduling, AnswerHero’s medical appointment scheduling service allows you to include a lead capture feature that will prompt each caller to provide their contact information and personal details, so you can follow up with them at a later date. This is a great way to capture leads and increase the overall visibility of your practice.

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AnswerHero is fully HIPAA compliant, meaning that our systems and procedures meet or exceed the rigorous security standards mandated by the Health Insurance Portability and Accountability Act (HIPAA). This means that you can rest easy knowing that your confidential information (including patient data and personal details) is safe with us. You can count on AnswerHero to keep your medical practice running smoothly and efficiently while protecting the privacy of your patients.

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AnswerHero’s appointment scheduling service can integrate seamlessly with your existing EHR system, saving you the trouble of having to manually update your calendar each time a new patient calls. Once AnswerHero has confirmed an appointment, it will be automatically added to your calendar, helping you increase staff efficiency and productivity while reducing the amount of time spent on administrative tasks.

Every Call. Every Time.

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Contracts and No Hidden Fees

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24/7

We Answer Your Calls All Year Around

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100%

All Our Agents Are Fully Bilingual

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Schedule a Consultation

and discover why AnswerHero is the perfect choice for your medical business. We look forward to hearing from you!

Book Now Pricing and Plans

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Contracts and No Hidden Fees

24/7

We Answer Your Calls All Year Around

100%

Bilingual Agents