How can Missing Calls Affect and Benefit your Small Business
You are sitting in your office, going through important files, following up on a client, in a deep concentration state. Suddenly the phone rings, READ MORE
7 Reasons You Should Use Remote Receptionist Service
A remote receptionist answers incoming phone calls on a company's behalf, all from an off-site location. Virtual receptionist services may also help companies with READ MORE
How to Handle and Automate Tech Support Calls?
Although automated customer service and support is boosting businesses across the globe each day, many companies are still finding it difficult to keep up READ MORE
How an After Hours Answering Service Can Increase Your Sales
An after-hours answering service ensures your customers still have someone to talk to after your business closes for the day. There are all sorts READ MORE
What Are the Ways to Improve Business Phone Etiquette?
Over the past few years, technology has taken over much of the customer service experience. Many websites boast everything from automated emails to bot READ MORE
How Our Customers Are Using Our Services During Covid-19?
We can all agree that last year was a challenging one for businesses everywhere. That’s why we’re proud to be an American answering service READ MORE
How to Provide Exceptional Customer Service by Outsourcing
What is excellent customer service? It's both an art and a science with the power to make or break an organization. Oftentimes, a company READ MORE
5 Tips on How to Deal With Difficult Customers
Dealing with difficult customers can be a challenge. Training your staff to handle the situation calmly and confidently can turn an unhappy customer into READ MORE
How to Transfer a Phone Call
It may seem trivial, but the way you handle transferring phone calls says a lot about your business. Even if you use a call READ MORE
Why Your Business Needs Bilingual Answering Service
The economy of today is global. This means more interaction between cultures and countries. In the U.S. in 2018, about 67 million spoke a READ MORE