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Growing a small business takes a lot of hard work. Wearing all the hats can be exhausting and often leaves little time to focus on the big picture. Not to mention that it becomes counterproductive to try to do everything yourself. One of the most important, but often overlooked investments a small business owner can…

Sales professionals know all too well how important it is to build trust and credibility with potential customers. In fact, many would argue that these two factors are some of the most important elements in the sales process. After all, if a customer doesn’t trust you, they’re not likely to do business with you. And…

Written communication in the form of emails has long been the default mode of business communication. It’s efficient, easy to track and store, and generally universally accepted. But there’s one big problem with written communication – it’s easy to misinterpret. The human voice is unique in its ability to convey emotion and meaning. When we…

With so many businesses now operating online, it’s no surprise that some are ditching their traditional receptionists in favor of virtual ones. In fact, virtual receptionist services are on the rise, with more companies opting for this type of service than ever before. If you are also caught in between the decision of whether to…

One of the biggest challenges you’ll face as a business owner is dealing with angry callers and upset customers. No matter how frustrating it is to deal with difficult customers, it’s important to remember that they are the lifeblood of your business. Without them, you wouldn’t have a business at all. This article will give…

Are you an attorney who wants to expand your legal services to the Spanish-speaking community? Do you run a medical practice and want to ensure that your Spanish-American patients can speak to a live person in their primary language? If you’re looking for ways to better serve your Spanish-speaking customers, investing in professional bilingual answering…