Between court appearances, client meetings, and case preparation, attorneys have little time to answer the phone. When clients call throughout the day, lawyers are forced to split their attention, reducing overall efficiency.
Your intake team can’t answer every call, especially when volume spikes or the office is closed. AnswerHero™ provides legal intake services that fill those gaps, so every caller reaches a live professional.
Legal intake specialists are the first point of contact when prospective clients call your office, and they guide callers through the intake process. This stage determines whether a client is a good fit for the practice and whether their case is worth pursuing.
24/7 legal intake answering services support busy law offices by handling incoming calls, so your staff can focus on casework. Common reasons firms use a legal intake answering service include:
Every client expects prompt attention, regardless of the size of their legal matter. When the office staff is busy and calls go to voicemail, the quality of client experiences might drop. Consistent, professional responses protect your firm’s reputation.
Lawyers handle time-sensitive work related to court cases, claims and settlements. If your office ever becomes unavailable due to severe weather or another emergency, keeping in touch with clients is a necessity. Our agents keep callers informed and take messages until your staff is available.
Hiring a new member of your team to handle legal intake is a considerable expense. Between onboarding costs and payroll expenses, this approach might not be achievable for your practice. With AnswerHero’s answering services, you can enjoy call management for a fraction of the cost.
AnswerHero works with the legal intake software your office already uses, including the platforms below.
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24/7/365 AnsweringAvailability is a huge priority for legal practices. With AnswerHero™, your phone lines stay open even when your office isn’t. Our virtual receptionists answer the phones after office hours, on weekends, and during holidays so your clients can reach you at any time. |
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Cost Savings & Flexible PricingWith our legal intake virtual receptionists, you gain an entire team of intake specialists for a fraction of the cost of hiring in-house. Our flexible pricing model is based on the number of minutes you need per month, and you can upgrade your plan as your firm grows. |
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Reducing Staff WorkloadWhen your in-house fields constant phone calls, they lose time for casework and client meetings. AnswerHero™ takes call answering off your to-do list, so your attorneys can stay focused on their cases. |
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Improved Client CommunicationsYour clients deserve to stay about their claims and cases. With a team of professional virtual receptionists call agents, your phones are always answered, and your clients are always heard. When a caller needs to speak with an attorney, our agents can transfer the call directly. |
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Contract-Free ServiceWe understand that your call volume changes throughout the year, so we make our services flexible based on your changing needs. With no-contract services, you only commit to us month to month. You can change plans at any time based on the call volume you expect. |
After months of browsing trying to find a competent answering service, we had given up until a very esteemed college and mentor recommended AnswerHero. Since then, we found all our problems have been solved. Their service is fast reliable, seamless, and accurate. Since working with them we are finally receiving all the information we have always required before calling back to the hospital and in a very timely fashion. Highly recommended.
Positive: Professionalism , Quality , Responsiveness , Value
Positive: Professionalism , Quality , Responsiveness , Value I used AnswerHero for a few months, and was extremely satisfied with the service. I part ways with them only because most of my clients are Creole Speakers. I strongly recommend it!!!
AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company’s needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone that is looking for a professional and effective company.
Positive: Professionalism Very useful service for our incursion in the American market.
I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for a great value. I am very pleased with the responsiveness.
Positive: Professionalism , Quality AnswerHero is staffed by heroes. They help my business succeed. I would definitely recommended as the best answering service. Thank you guys for all you do!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
AnswerHero works an an extension of your team. By supporting your legal intake responsibilities, our agents help you grow your law firm and strengthen communication with clients. Contact our team today. Our onboarding process gets you up and running quickly, so you never miss another important call.
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