FAQ

Our agents answer your calls as soon as they are available. In most cases, we pick up within two to three rings after you divert your calls to our 24-hour call answering service. That’s approximately 8 to 12 seconds. Talk about fast and reliable service.

At AnswerHero, our agents are always ready to answer your calls. Your calls may be answered by any of our friendly agents who are available 24/7/365. No single person will be assigned to your account but you can rest assured that the same level of quality and professionalism will be applied to every call.

All of our agents are bilingual in English and Spanish, so whoever picks up the phone will be able to communicate with both your English and Spanish-speaking customers with ease. 

Our agents are professionally trained to handle all types of calls, including difficult and stressful ones. They regularly undergo extensive customer service training, so you can rest assured that your customers will always be treated with the utmost care, empathy, and respect.

The human voice is still important in a digital world because it allows you to build rapport and trust with your customers and clients. It’s also the best way to provide customer service and support. When you have a live person answering your calls, you can be sure that your callers will feel valued and appreciated.

Yes, we can. Our urgent answering service is perfect for businesses that need their calls answered immediately. We can even patch urgent calls through to your mobile phone, so you can take the call wherever you are.

Since 2008, AnswerHero has been providing high-quality live answering services to businesses of all sizes. Our years of experience in the industry have allowed us to perfect our craft, so you can be confident that you’re getting the best possible service.

All of our live virtual receptionists are hand-picked and fully trained to provide high-quality customer support. We also have a quality assurance team that monitors calls on an ongoing basis to ensure they meet our high standards. If you want, you can try to call your business number yourself to see how our professional answering service handles your call. We are confident in our ability to provide professional, courteous, and knowledgeable customer support on your behalf.

In addition to our very strict hiring requirements, our live virtual receptionists are trained to handle difficult customers and stressful situations, so you can rest assured that your calls will be handled professionally, no matter what. Plus, all of our live virtual receptionists are fluent in both English and Spanish, so you can be confident that your Spanish-speaking customers will receive the same quality of service as your English-speaking customers.

We offer disaster recovery services to our clients when their primary place of business is rendered uninhabitable due to a natural disaster or other unforeseen event. Our disaster recovery services include call forwarding and message-taking capabilities, so your calls will always be answered and your messages will always be taken, even if your office is closed.

Yes. We can patch live calls to you or any destination you want. Please be reminded that there is a per minute charge of $0.06 for transferring calls to your preferred destination. Additional charges apply as soon as the AnswerHero agent is off the phone.

We give each account its own, local number to forward calls to. The number is identified by our 24-hour answering service software, and then, the AnswerHero agent answering the call receives your account information. You may simply divert your calls to that number at your leisure: during specific hours or days, when your lines are busy, when you are unable to answer, or always.

A call answering and forwarding service provides live receptionists who greet callers, screen and prioritize requests, and transfer or forward calls to your team, voicemail, or any destination based on custom rules. Features include message taking, call routing, transfers, overflow support, and 24/7 coverage. Businesses use it to prevent missed calls, improve professionalism, reduce costs, and keep teams focused on billable work.

A 24-hour telephone answering service delivers continuous coverage so your business is always reachable. Live receptionists answer calls, take messages, book appointments, and escalate emergencies at any hour. It’s ideal for service businesses, healthcare, property management, and any team with clients across time zones.

Hiring an in-house receptionist requires a significant financial investment. On the other hand, a live answering service uses advanced telecommunication technology to provide your business with round-the-clock support at an exceptionally low cost, so you can allocate your resources on other aspects of your business.

We charge per minute, not per call, which means that you only pay for the time you use. Our service is available 24/7/365 and we charge the same low rate regardless of the time of day or night that your callers reach us.

In addition to taking calls 24/7/365, our live virtual receptionists can also transfer calls to a phone or mobile number of your choice, process orders, update customer databases, take messages, schedule appointments, capture leads, and so much more.

A virtual receptionist is a live person who answers your calls and provides customer service, just like a traditional in-office receptionist. The only difference is that our receptionists work remotely, which saves you the hassle and expense of having to hire, train, and manage your own in-house staff.

A telephone script is a set of instructions that our agents use when they answer your calls. It includes information such as your company name, your greeting, and any special instructions that you may have. Our scripts are highly-customizable, so you can be sure that they will always reflect your company’s image and messaging.

Our agents are professionally trained to sound just like traditional in-office receptionists, so your customers will never know the difference. We take the time to understand each of our customers’ needs so that we can accurately represent you and your brand.

AnswerHero can handle large call volumes without missing a beat. We have the right tools, equipment, manpower, and infrastructure to support your business needs, no matter how busy your phone line gets. Our call center facility is equipped with the latest technology, so you can rest assured that we can scale up or down according to your needs.

AnswerHero is one of the most dependable and responsive phone answering services in the industry. We have a robust infrastructure in place to ensure that our services are always available when you need them. In the unlikely event of an outage, we have backup systems and processes to minimize disruptions.

AnswerHero is available 24/7/365 to answer your phone calls, which means that you’ll never miss any opportunity to capture a lead. Whether you are sleeping, in an important meeting, or on vacation, our team will be there to take your calls and make sure that your leads are properly handled.

Answering service appointment setting uses trained receptionists to book, reschedule, and confirm appointments directly in your calendar or scheduling tool. If you need an answering service that makes appointments, our agents follow your availability, location rules, and prep questions to reduce no-shows and double-bookings. It’s an easy way to convert calls into booked business without adding in-house staff.

An after hours answering service provides live reception beyond your open hours. Agents follow your scripts to capture leads, book appointments, and distinguish true emergencies from routine messages, escalating according to your on-call schedule. Improve customer experience and preserve your team’s downtime.

Yes, we can. Just let us know who you would like to receive the call summary report and we will add them to the distribution list.

When you choose AnswerHero, you’ll have access to your very own web portal where you can view the status of your calls in real-time. You can rest assured that your calls are always being answered, regardless of the time of day or night.

AnswerHero can help businesses boost customer retention and satisfaction by providing a live answering service that is available 24/7/365. Our team of highly trained virtual receptionists can handle any inbound call, no matter how complex it may be, and quickly connect customers with the right person or department. We also offer a wide range of features, such as call forwarding, call screening, and lead capturing services, that can be customized to meet the specific needs of your business.

Our team of virtual receptionists can answer a wide range of inquiries, including customer service calls, technical support calls, billing-related questions, appointment-related inquiries, and more. Simply let us know what type of calls you would like us to handle and we will take it from there. Our business answering service is designed to become a true extension of your company, providing the same high level of customer service that your customers have come to expect from you.

If you are in the IT industry, you know that providing exceptional technical support is essential to your success. AnswerHero’s live answering service will be your first line of defense, taking care of the initial customer contact, and escalating calls to your support team as required. We understand that every call is important, which is why we take the time to get to know your business and your products or services so that we can provide the best possible support to your customers.

During the initial setup process, you will have the opportunity to provide detailed instructions on how you would like your calls to be handled. Our live virtual receptionists will follow these guidelines every time they answer a call on your behalf. You can customize our answering service to match your brand’s voice and tone, and we’ll make sure all calls are handled according to your preferences. You can also set custom call routing rules for specific types of calls, so they’re always directed to the right person or department within your organization.

If the conversation is in Spanish, we ensure accurate translation back to you in English. Our bilingual agents are proficient in both English and Spanish, facilitating smooth communication and understanding.

A call divert service reroutes incoming calls to a different number or destination. You can set unconditional divert (all calls), conditional divert (no answer, busy, unreachable), or time‑based rules. Businesses use call divert to ensure coverage. It’s simple, flexible, and essential for consistent availability.

A HIPAA-compliant phone answering service is built to handle protected health information (PHI) safely. Our HIPAA-compliant medical answering service supports 24/7/365 appointment scheduling and call routing. Safeguard patient data while ensuring timely, professional responses.

A message taking service focuses on the reliable intake and delivery of caller information. Agents follow your script to capture names, contact info, reason for calling, urgency, and any reference numbers. It’s a cost-effective way to ensure every call is answered and handled professionally.

Emergency call management is the process an answering service uses to handle urgent calls end-to-end. Agents verify identity and location, assess severity with decision trees, capture critical details, and trigger your escalation path. Our team time-stamps actions, records calls, and documents outcomes for compliance and QA. This disciplined workflow ensures consistency, speed, and accountability in high-stakes situations.

AnswerHero’s 24/7 answering service can help property managers by providing a live person to answer calls after-hours, on weekends, and during holidays. We can also help with emergency phone answering, appointment scheduling, and tenant screening. Our team is trained to handle all types of calls, so you can focus on your job and leave the phone answering to us.

AnswerHero’s professional answering service can help law firms and solo practitioners by taking care of all of their after-hours and overflow call volume. We can answer questions about your firm, screen new clients, schedule appointments, and take messages when you are unavailable. This will allow you and your staff to focus on providing excellent service to your existing clients without being interrupted by calls from new or potential clients.

A 24/7 call answering service can be beneficial for HVAC service providers because it can help them schedule appointments outside of normal business hours. This is especially useful for service providers who offer emergency services, as it can help them easily schedule appointments with customers who need immediate assistance. By having a responsive and reliable answering service in place, you can ensure that your customers will always be able to reach you when they need you most.

An answering service for construction companies centralizes communication across job sites. Agents answer calls from clients, inspectors, and vendors and route urgent issues to the right contact using your custom rules. Benefits include fewer missed opportunities, better documentation, and consistent responsiveness when project teams are in the field.

An insurance agency answering service supports carriers and independent agencies by answering calls. Agents follow your scripts, compliance requirements, and on-call schedules to escalate urgent matters. The result is fewer missed opportunities, faster response during surges, and consistent service during lunch, holidays, and after-hours.

AnswerHero’s medical answering service is designed to meet the unique needs of medical practices and healthcare providers. We offer a wide range of features, such as appointment scheduling, lead capture, call forwarding, and call screening, that can be customized to meet your specific needs. Our medical answering service is also HIPAA-compliant, meaning that we adhere to strict confidentiality standards to protect your patients’ privacy.

AnswerHero’s accountant answering service can be scaled up or down depending on your needs, which means that we can help you manage your call volume during peak times, such as tax season. This level of flexibility is important for accounting firms and tax preparers who may be inundated with calls from clients during certain times of the year. Our 24/7 availability also means that you can rest assured knowing that your calls will always be answered, even if they come in after business hours.

If you are a non-profit organization, our 24-hour call service can help you save time and money by providing around-the-clock coverage for your organization. By having someone available to answer calls 24 hours a day, 7 days a week, you can free up your staff to focus on other tasks, knowing that all of your calls will be handled professionally. In addition, our live virtual receptionists can provide information about your organization and provide exceptional phone support to your donors.

A medical virtual receptionist is a live virtual receptionist who has been specially trained to handle calls from patients and healthcare providers. They are familiar with medical terminologies and can provide support for scheduling appointments, prescription refills, and other common tasks. At AnswerHero, our team of medical virtual receptionists is ready to help you provide exceptional phone support for your patients. Plus, our medical answering service is HIPAA-compliant, so you can be confident that your patient’s privacy will always be protected.

Our services are affordable and scalable, which means that we can keep up with your growth. Plus, we will never tie you into a long-term contract, so you can upgrade or downgrade your plan at any time.

An answering service for contractors is designed for HVAC, plumbing, electrical, roofing, and more. Live agents answer every call, qualify new leads, schedule appointments, and follow your on-call rotation to dispatch emergencies. You get fewer missed jobs, faster emergency response, and a professional front line without the cost of a full-time receptionist.

A real estate answering service supports agents, teams, and property managers by answering calls from yard signs, portals, and listings. The service helps convert more inquiries into appointments while keeping agents focused on closings.

The best property management answering service combines tenant-friendly service with hotline expertise. Our services include 24/7 coverage, bilingual support, emergency decision trees, post-call reports, and integrations or exports compatible with popular property management systems. This reduces after-hours stress, protects assets with rapid escalation, and boosts tenant satisfaction.

At AnswerHero, we don’t believe in contracts. You can enjoy our services for as long as you want, without being locked into a contract. You simply need to inform us 30 days before the end of your billing cycle if you wish to cancel your plan. We will be sad to see you go but we promise not to make it difficult for you to cancel.

AnswerHero agents can forward your messages via email, text, fax, and secure messaging app. You can also check them on your online portal, which you can access 24/7 via your computer, tablet, or smartphone.

You simply have to choose a plan, input some basic information about your business, and schedule a setup call at a time that’s convenient for you. During the setup call, one of AnswerHero’s friendly agents will help you navigate the features of your new virtual answering service. We will also help you set up your account based on your specific requirements so you can customize our service in line with the tone of your brand.

Your account manager will personally assist you to set up your live answering service. We understand that every business is different, so we work closely with you to ensure a fast sign-up process and seamless integration with your existing business systems. Start by selecting a plan that best fits your business.

Simply give us a call at (888) 627-2409 or use our online contact form to get started. You may also connect with us on our social media pages: Facebook, Twitter, Instagram, and LinkedIn.

No. Our setup process is simple and doesn’t require any software download. Plus, our professional answering service is compatible with all major phone service providers, so you can use our service with your existing phone system. If you have any questions about compatibility, we are just a phone call away. Contact us today for more details.

Absolutely! AnswerHero understands the importance of maintaining your brand image. You have the freedom to customize your call script, ensuring that our agents convey information in a way that aligns with your company’s values and tone. Our team will work closely with you to create a script that meets your specific needs.

At AnswerHero, you’ll only pay for what you use. We charge on a per minute basis and you are only billed for the time an agent is on the phone servicing your account, rounded up to the nearest 6-second increment. 

Overage charges apply when you exceed the total number of minutes included in your monthly plan. The overage charge for each plan differs depending on the answering plan you’re using.

AnswerHero offers low monthly rates with no long-term commitment required. There are no hidden fees or extra charges and we will never ask you to pay a setup or cancellation fee. Our plans start at $39 up to $1,595 per month. Visit our Pricing and Plans page for complete details.

Not at all. All of our agents are fluent in English and Spanish, so you can choose to receive your calls in either language at no additional cost.

Our most popular phone answering plan is the Pro Plan, which costs $279 a month. It comes with 250 minutes of talk time and $0.99 per minute charge thereafter.

Yes, you can. We understand that your business’ call volume can fluctuate throughout the year. That’s why we offer flexible telephone answering plans that can be customized to fit the specific needs of your business. We don’t charge any penalties for changing your plan.

We don’t tie our clients down with long-term contracts. You can cancel your service at any time without penalty, but we do require a 30-day notice for cancellation to avoid being charged for the following month of service.

During the initial setup process, our customer care team will work with our sales team to determine which plan is best for your business. They will take into account factors such as your call volume, the type of calls you receive, and your business hours. Plus, you can scale up or down at any time, so you never have to worry about overpaying for services you don’t need.

We bill you based on the actual time our live virtual receptionists spend answering your calls. This is different from other providers who may charge a flat rate, regardless of how long the call lasts. With our per-minute billing, you only pay for the time our live virtual receptionists are actually on the phone with your customers, which helps you save money in the long run. If you are looking for quality and affordable business answering service, AnswerHero has you covered.

AnswerHero provides two main call answering options – Virtual Receptionist and Answering Service. Our virtual receptionists handle calls as if they were part of your team. Our answering service functions more like a call center, managing calls on behalf of your company. You have the flexibility to choose the option that best aligns with your preferences.

Yes, you have the flexibility to control when our services are active. You can configure your business’s phone system to transfer calls to our team only when you need us. This level of customization allows you to optimize our services based on your business hours or special events.

HIPAA is the Health Insurance Portability and Accountability Act, which is a federal law that protects the confidentiality of patients’ medical information. AnswerHero is fully compliant with HIPAA, which means that we can safely and securely handle sensitive medical information.

AnswerHero takes data security and privacy seriously. We have implemented industry-leading security measures to protect your data from unauthorized access, use, or disclosure. We also maintain strict confidentiality agreements with all of our employees and partners to safeguard your information. Plus, we are HIPAA-compliant, so you can rest assured that your patient’s data is safe with us.

AnswerHero’s live answering service is extremely secure and reliable. We use the latest security protocols to protect your calls, and our call center is staffed by highly trained professionals who are familiar with a wide range of businesses and industries. Our cutting-edge call center facility is also equipped with backup generators and redundant systems to ensure that your calls will always be answered, even in the event of a power outage.

Our cancellation policy allows you to cancel your account at any time with no penalty. You also have the freedom and flexibility to upgrade and downgrade your plan at any time, so you only pay for the service level that your business needs. Plus, we don’t believe in contracts of any kind, so there is no long-term commitment required. View our terms and conditions for more information.

It depends on the situation and what the customer prefers. In some cases, chat or email may be more effective than a phone call – for example, if the customer needs to provide written documentation or if the issue is complex and requires back-and-forth discussion. In other cases, a live answering service may be more effective – for example, if the customer is dealing with a time-sensitive issue or if they prefer to speak to someone directly. Using a combination of channels (e.g. phone, chat, email) is often the most effective approach, as it allows customers to choose the channel that best suits their needs.

Based on your pre-determined instructions, our live virtual receptionists can take a message and relay it to you in real-time through several channels, including SMS, email, fax, and secure message. We can also patch the call through to you directly if needed. Our business answering service is highly customizable, so you can choose the best way for us to relay messages to you, based on your needs.

AnswerHero focuses exclusively on inbound call services. We specialize in efficiently handling incoming calls, ensuring that your customers receive excellent service and support.

We offer plans at more affordable rates, allowing you to experience our services before committing to a larger plan. This allows you to assess how AnswerHero can benefit your business.