Whether you’re a hotel chain with hundreds of locations around the world, or a small business owner in a touristy town, your ability to provide superior customer service beyond normal business hours is crucial to the success of your business. Unfortunately, for smaller companies, hiring a full-time customer service team is often out of reach.
In the hospitality industry, every customer interaction matters when it comes to protecting your business’ reputation. Every year, millions of hotel and restaurant customers leave reviews on sites like Yelp and TripAdvisor that can make or break your business.
One of the most effective ways to mitigate the damage of negative reviews is to be there for your customers at all times. By providing a 24 hour call answering service, you’ll get the opportunity to pacify an upset customer before they have the chance to post a negative review online. Whether your customers want to get a refund or give feedback about your products and services, AnswerHero’s live virtual receptionists are ready to handle their concerns 24/7/365.
During the peak holiday seasons, many small hotel and restaurant businesses also find it difficult to handle the influx of inbound calls. While this is great for business, it causes a major problem when your staff simply can’t keep up with the demand on their own. This is where AnswerHero can really help. Once we take over all the incoming calls to your business, our live virtual receptionists will make sure to treat your customers with the same care and attention you’d give them in person. By having a reliable virtual receptionist by your side, you’ll never have to worry about slow or non-existent customer service again.
Here are some of the top reasons why you should consider hiring an out of hours call answering service for your hospitality business:
All of our live virtual receptionists are extensively trained, professional agents who are ready to take your phone calls at any time of the day. Unlike an automated voice machine, our live receptionists will provide prompt, responsive, and personalized service that your customers will surely appreciate.
AnswerHero’s bilingual phone answering service is designed to help your business control the reservations you receive over the phone. It prevents no-shows, double-bookings, and last-minute cancellations, so you can always have a full house on any given night. As a result, you’ll never experience any significant drop-off in revenue, and your customers will always know that their bookings are secure.
AnswerHero’s 24 hour answering service is always centered on the needs of your business. We can help you conduct surveys and manage promotions so you can maintain a high level of customer satisfaction. By partnering with AnswerHero, you’ll be able to increase your customer base and improve future business interactions.
AnswerHero offers any hospitality business the opportunity to take control of their incoming calls, no matter how small or large they are. With a customizable plan that’s tailored to your own budget and needs, you’ll get the highest level of customer service without having to break the bank.
With AnswerHero, you get a professional, customizable telephone answering service that’s designed to help your business grow. Whether you need a 24 hour answering service for your small business or an experienced live virtual receptionist to help you manage customer reservations, we’ve got you covered.
AnswerHero provides a 24 hour call answering service to a variety of businesses in several key sectors, including the hospitality industry. Here are some of the types of companies that can benefit from using our phone answering service:
You can rest assured that AnswerHero’s entire team of live virtual receptionists are fully qualified to provide top-notch customer service for your hospitality business. Call us today to learn more about our call answering service—we’ll be happy to go over all of your options and help you find the plan that best matches your unique needs. The good news is, all of our plans are very affordable, so you’ll be able to get the most out of our call answering service without breaking the bank.
Positive: Professionalism , Quality , Responsiveness , Value
Positive: Professionalism , Quality , Responsiveness , Value I used AnswerHero for a few months, and was extremely satisfied with the service. I part ways with them only because most of my clients are Creole Speakers. I strongly recommend it!!!
AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company’s needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone that is looking for a professional and effective company.
Positive: Professionalism Very useful service for our incursion in the American market.
I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for a great value. I am very pleased with the responsiveness.
Positive: Professionalism , Quality AnswerHero is staffed by heroes. They help my business succeed. I would definitely recommended as the best answering service. Thank you guys for all you do!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
Utilizing a call-answering service in the hospitality industry can lead to numerous advantages like 24/7 call answering, bilingual assistance, cost efficiency, and better client engagement.
Your business might need a virtual receptionist if you’re struggling to manage calls, appointments, or client questions, especially during peak seasons.
Yes. We have a team of professionals who work to become familiar with your industry, supporting your company’s professionalism and brand.
AnswerHero can seamlessly integrate with your existing tools – making it easy for you to stay on top of scheduling and customer communication.
Our bilingual virtual receptionists can help you connect with Spanish-speaking callers and accurately interpret common terms in the hospitality industry.
With our virtual receptionists working around the clock, you’ll never miss another call.
We understand that your business’s call volume can fluctuate throughout the year. That’s why we offer flexible telephone answering plans that can be customized to fit the specific needs of your business. We don’t charge any penalties for changing your plan.
AnswerHero takes data security and privacy seriously. We have implemented industry-leading security measures to protect your data from unauthorized access, use, or disclosure. We also maintain strict confidentiality agreements with all of our employees and partners to safeguard your information.
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