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Emergency phone calls often happen in the healthcare and law enforcement industries when someone needs assistance immediately. In these situations, making fast decisions and showing compassion are key players in keeping callers calm while resolving the emergency. Knowing how to handle these calls is essential in these industries to ensure timely resolution, and teaching call…

As a business owner, how often do you find yourself leaving voicemail messages for clients or customers? Some businesses certainly leave them more than others, but they all have one thing in common — they set the tone for communication with your clients. If you leave a voicemail message that comes off as unprofessional, your…

At the core of a successful law practice is strong client communication. The ability to promptly and effectively communicate with both your existing and potential clients can make or break your business. Unfortunately, even the most dedicated lawyer can’t be in two places at once. Between court appearances, client meetings, and tons of paperwork, there…

No two days are alike as a lawyer. You might be in court one day, meeting with clients the next, and doing paperwork in your office the rest of the time. With so many things on your plate, it’s easy to feel like you’re always running behind – but it doesn’t have to be that…

As the legal landscape continues to evolve, so does the way potential clients find and connect with your practice. Gone are the days when people would line up outside your office, waiting to sign a contract or hire you for their case. With so many options and resources available online, clients are now more empowered…

It’s no secret that running a law firm can be expensive. From office rent and staff salaries to marketing costs and other miscellaneous fees, there are a lot of things that can easily eat into your bottom line. One area that can be a significant drain on your budget is the way you manage your…