With a quick and simple way to call off through AnswerHero™, your team stays informed about absences and has the documentation needed for greater visibility and compliance.
Employee call-off systems or hotlines are specified numbers for employees to report absenteeism. An employee missing work can lead to a range of productivity issues and costly workflow disruptions, so it’s important to understand who’s missing and when. These defined reporting systems can be a great help to HR teams and some of their biggest challenges with absenteeism, such as:
Companies need employee call-off hotlines to ensure smooth operations by efficiently managing unplanned services.
AnswerHero™ is a 24/7/365 bilingual call-answering service designed to accommodate your business’s unique goals. Our contract-free plans make it easy to work with us based on your needs, and our agents ensure all interactions remain professional.
Employees can save the phone number on their mobile devices and call it whenever they need to report a sick day, inform managers of tardiness or take off work for another reason. The system removes any guesswork and offers transparency that reassures employees about the accuracy of their calls. The dedicated phone number records all data generated by employee calls and makes it instantly accessible to a customizable list of people and departments.
the employee system tracks trends in employee absences over time. If the system detects patterns of abuse, it alerts managers to review the data and decide on any necessary disciplinary actions.
Regardless of what information your company needs, our agents ensure they obtain it for every call.
During onboarding, we’ll find out what information our agents need to collect for documentation purposes. Typical data collected for these calls include: