Message Taking Service
Taking messages accurately and professionally is an essential part of customer service.
This means that every time a customer calls your business, you need to make sure that the message they leave is taken properly.
At AnswerHero, our 24 hour call service is designed to not only add a human touch to your business but also make sure that all messages are taken quickly and correctly.
When a customer calls your business, they are expecting to be able to speak with a real person and not a call answering machine. This is especially true for small and medium-sized enterprises (SMEs) that rely on customer service to drive their growth. The last thing you want to do is to annoy your potential customers with a computerized voice that answers your business line. That is why you need a 24 hour answering service like AnswerHero to provide a personalized experience to your customers each time they call your business.
AnswerHero Answering Service and Live Message Taking
At AnswerHero, our virtual receptionists are always on standby to make sure that your customers are well taken care of. Our responsive answering service can be reached 24/7, 365 days a year. This means that no matter what time of day it is or how large your customer base is, you can count on us to answer the phone and take messages accurately.
Digging Deep Into Customer Needs
At AnswerHero, we don't just take messages. We dig deep into your customers' needs to make sure they are fully satisfied each time they contact your business.
Our bilingual virtual receptionists are trained to set the right tone for your brand by taking messages that are both accurate and professional. We also make sure to answer calls as soon as possible for you to maintain an open line of communication with your customers.
Comprehensive Reporting
Not only do our virtual receptionists convey professionalism throughout the message-taking process, but we also have a comprehensive reporting system in place so you can easily track all incoming calls and messages left for your business.
We offer a wide variety of options including call greetings, customized scripts, and more so you can set up a message-taking system that fits your unique needs.
Customizable Live Answering Service
AnswerHero's virtual receptionist services are fully customizable to ensure that our team is speaking with your customers in a tone that reflects your business.
Our reporting includes details such as the date, time, caller ID, phone number dialed, and message details. This reporting ensures that your business stays on top of any issues that may arise and keeps you ahead of your competition.
Benefits of AnswerHero's Live Message Taking Service
With AnswerHero's virtual answering services, you can expect a wide variety of benefits including:
-
24/7/365 service for when you need it most
-
After hours telephone answering services
-
Quick call answering so your customers aren't waiting by the phone
-
Professionalism in every message taken
-
All incoming callers are greeted with a custom greeting
-
Detailed reporting so you stay on top of your customer needs
-
Fully customizable voice prompts and scripts
-
Spanish answering service
-
Live virtual receptionist
-
Trained, vetted, and experienced virtual agents
After Hours Call Answering Service and Message Taking
Your business never sleeps and neither do we. AnswerHero's agents are available to take your calls, 24 hours a day, 7 days a week. Whether it's 11 o'clock at night, weekdays, weekends, or during the holidays, our operators are always available to answer your calls.
Our after hours answering service is designed to make sure your customers are still taken care of even when they call you outside of regular business hours. We will leave no phone calls unanswered so you can rest assured that your business is always open and accessible to potential customers.
Testimonials From Satisfied Clients
"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"
Marko E
"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."
Daphne L.
"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"
Stonecrest Team
"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."
Nick D.
"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"
Jonadab F.
"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"
Frandley J.
Always Get The Right Message
At AnswerHero, we will take your business seriously. Our virtual receptionists will always make sure you get the right message and deliver it accurately and professionally so you can always meet your customers eye to eye. We will work hard to always give you the answers you need when you need them the most. You'll never have to worry about miscommunications or receiving the wrong information ever again with the help of our dependable virtual message-taking agents.
Our Clients
Every Call. Every Time.
0
contracts and
no hidden fees