Secure Messaging Answering Service
Many businesses, from healthcare organizations to legal practices, deal with confidential or sensitive information. This greater security requirement often leaves you with more considerations when choosing a secure message answering service. AnswerHero™ offers virtual answer services that safeguard you and your customers. Our answering services address challenges like privacy breaches and data theft.
We also have strict security protocols in place to ensure that your data is never compromised. Contact us today at (888) 974-2567 to learn more about our top-rated call answering services.
One of the most common concerns business owners have when outsourcing their answering services is data security.
Many businesses that work with sensitive information don't trust third-party companies and would rather manage in-house employees. However, using in-house employees can face obstacles such as the significant retention cost and the limitations in the number of employees you can keep.
Secure answering services allow you to overcome the challenges of in-house employees while maintaining the high level of security necessary for your operations.
AnswerHero™ provides secure call answering services, allowing you to outsource the work. Our professional team will take every step necessary to protect your data and ensure your privacy.
Our secure messaging answering service is designed for mission-critical businesses that need a high degree of security and privacy. Anyone can answer calls, but it takes special training, tools and policies to ensure the highest level of security possible.
At AnswerHero™, we take data security and privacy very seriously, and we're proud to offer our clients the peace of mind they need to focus on their business. In addition to having our own secure servers, we use strict protocols to ensure that your data never falls into the wrong hands.
Why Invest in a Secure Messaging Answering Service?
Here are some of the reasons why you should invest in a secure messaging answering service today.
Who Can Benefit From Our Secure Messaging Answering Service?
Any business that wants to protect customer data and build customer trust can benefit from our secure messaging answering service. However, some businesses may be more likely to benefit from our services than others.
How AnswerHero™ Stands Out
As you search for the right company to offer live answering services, you want a partner who can provide excellent security while maintaining a high level of service. AnswerHero™ meets all of your requirements with benefits like:
- Security compliance: We adhere to applicable security regulations within your industry, such as HIPAA compliance in health care. Our agents protect sensitive information, including names, birthdays, medical records and legal and financial data.
- Bilingual answering: AnswerHero™ provides answering in English and Spanish. We can answer customers who speak various languages, providing a higher level of service.
- Customization: We build custom call scripts and offer other customization services to meet your requirements. In specialized industries like medical and legal, our personalization capabilities enhance the customer experience.
- Availability: Rely on us to handle your calls during regular hours, on weekends and holidays. We serve you 24/7, answering every call you receive.
Our Sensitive Information Phone Answering Process
You can start the answering process by forwarding us your existing number. Once we have your number, we will forward calls to our team of agents. When our agents receive a call, they answer promptly according to your instructions. After each call, we record any information and send it to you using your chosen secure method.
We handle sensitive phone calls with the utmost care, taking steps to verify the caller before we begin communication. Our agents also share sensitive information clearly and respect the caller's privacy. We use secure channels and dispose of notes or records properly.
Testimonials From Satisfied Clients
"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"
Marko E
"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."
Daphne L.
"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"
Stonecrest Team
"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."
Nick D.
"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"
Jonadab F.
"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"
Frandley J.
Get Started With Our Secure Messaging Answering Service Today!
AnswerHero™ is trusted by hundreds of companies and organizations across the U.S., many of whom have been with us since our inception. We're the perfect choice for businesses that want to provide their clients with exceptional customer experience while protecting customer data, staff communications and other critical information.
With our call center secure messaging, you can boost your brand's reputation, protect sensitive business data from being compromised or sold to third parties and decrease your risk of data breaches and costly fines.
Our Clients
