Urgent Call Answering Service
Urgent calls are some of the most challenging types of calls that you will ever have to deal with.
Not only are they challenging because of the pressure that they put on your business, but also because they often require critical thinking and quick decision-making.
At AnswerHero, our team of live virtual receptionists is well-trained in handling urgent calls and stressful situations.
Whether you're looking for a reliable overnight answering service or you need assistance when answering emergency calls, AnswerHero can help. Simply give us a call at (888) 974-2567 or fill out our online contact form to get started on our urgent telephone answering service.
At AnswerHero, our live virtual receptionists are trained to remain calm under pressure, while also putting their best effort into resolving the issue that is being presented to them. It's not uncommon for customers and patients to become agitated or upset, which is why our agents are trained to stay calm, professional, and empathetic throughout the entire duration of the call. We understand that urgent calls are often associated with emergencies or life-threatening situations, so we make sure that all of our agents can handle difficult calls in a professional manner.
Do You Need an Emergency
Phone Answering Service?
Whether you’re a doctor trying to better manage your phone lines, a real estate agent looking to improve your customer service, or an entrepreneur hoping to protect your company’s reputation, AnswerHero can help. We specialize in providing top-notch emergency call center services that can benefit companies from all types of industries.
Medical Facilites
Medical offices, clinics, and hospitals are constantly receiving urgent calls from patients that need immediate assistance. It can be challenging to keep up with the volume of calls, which is why many medical offices are turning to AnswerHero’s professional emergency answering service. We work with doctors, dentists, surgeons, and chiropractors to provide a top-notch 24 hour answering service that can keep you on track no matter how busy your business phone number becomes.
Law Firms
If you're a lawyer who frequently receives urgent calls, AnswerHero’s virtual emergency call answering service can help you keep your head above water. We have years of experience in providing quality virtual receptionist services to law offices throughout the country. We work with law firms of all sizes, including solo attorneys and large-scale firms, making sure that their urgent calls are always handled in an efficient and professional manner.
Real Estate Companies
In the world of real estate, time equates to money. When you own a real estate company, the last thing you want is to have missed out on selling or renting out one of your properties because you couldn't answer an urgent call in time. If you're struggling with meeting deadlines and losing potential clients, AnswerHero can help. We work with real estate companies to provide dependable urgent call answering and virtual receptionist 24 7 services that can keep you selling and renting properties throughout the year.
HVAC Companies and Service Providers
HVAC companies and service providers are constantly receiving urgent calls from both residential and commercial property owners. Answering these urgent calls quickly and accurately can help you build trust with your customers, which is why many of our clients rely on our live answering service for this type of support. We work with plumbers, electricians, HVAC technicians, and other service providers to ensure that they can immediately respond to their customers' urgent needs.
Count on AnswerHero’s Emergency Call Center Services
Not all emergency calls are created equal. Some are more important than others, so you need the best-answering service to prioritize and manage inbound calls accordingly. AnswerHero has a team of bilingual agents trained to efficiently handle various calls, including medical emergencies, billing issues, service requests, and more. We know which calls need urgent attention and which ones can wait until later because we've invested in hiring and training agents who can prioritize tasks based on the nature of the call.
Alternatively, you can just simply let us know the type of phone calls you want to prioritize, and our team will take it from there. We'll make sure that these urgent calls are answered by a live agent as soon as possible, which can help you boost your customer service while protecting your reputation. We can also take down messages and make appointments for you, which means that the next time an urgent call comes in, your team will already have all of the necessary information to properly respond to your customers’ needs.
Testimonials From Satisfied Clients
"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"
Marko E
"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."
Daphne L.
"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"
Stonecrest Team
"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."
Nick D.
"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"
Jonadab F.
"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"
Frandley J.
Don't Let Urgent Calls Slow You Down
At AnswerHero, our priority is getting you back to your customers as soon as possible so that they are satisfied with their overall experience with your company. We are here to take the pressure off of your shoulders by offering rapid response time for all your customer service needs.
Whether you need an after hours call service or a live receptionist service for your medical office, law firm, real estate company, HVAC business, or any other type of industry, AnswerHero can help. Our 24/7 virtual answering services will enable your small business to provide superior customer support before, during, and after regular business hours. This means that your customers will always have a real person to talk to when they need help with your product or service. AnswerHero’s emergency call answering service is the perfect solution for small businesses that want to provide great customer service without breaking the bank.
Our Clients
