Answering Services for Family Law Attorneys

When your phone line is busy, your office isn’t the only one feeling the effects. When callers need your law services but can’t get a hold of you, they’ll get increasingly frustrated with your business. Call answering services give your callers someone to talk to the moment they pick up the phone. Whether they’re directed to their lawyer, get an appointment scheduled or leave a message with your office, your clients will enjoy the satisfaction of connecting with your firm.

Every call has a purpose, whether it is inquiring about your services, needing to schedule a meeting with one of your attorneys or completing a payment over the phone. A trusted call answering team can help connect the caller to the appropriate member of your team without causing unnecessary disruptions. Your team will become more efficient focusing on what they do best, while also having the confidence that your new and existing clients’ needs are being met.

Many people calling your office are potential clients looking to schedule a consultation. If they get a busy signal, there’s a high chance they’ll take their business to another family law office in the area. Answering these calls is essential for interacting with potential clients and qualifying leads. Call answering services ensure every caller gets greeted by a real person when they call your office every time.

You can design our call answering services based on your family law office’s unique needs. While the primary responsibility of our agents is picking up the phone, they can handle many other tasks, such as:

• Call routing and transferring
• Message taking
• Appointment setting
• Call answering during emergencies

Our call answering services do more than answer your calls during busy open hours. Our team supports you after hours, too. Count on our professionals to answer your phones 24/7/365. After-hours calls include any calls outside of business hours and on holidays, so your clients always get served. During these hours, our call agents can take messages for your family law attorneys and schedule appointments.

We understand that your call answering needs change throughout the year. Our no-contracts approach allows you to adjust your services as needed, so you only pay for the necessary support with no hidden fees or charges.

When selecting your call answering team, we ensure they have experience in the legal industry. This expertise is valuable for understanding terminology that may be used over calls. Additionally, your family law call answering professionals will represent the authority of your business to prove that callers can trust your law office.

While our call agents take on your calls, you’ll be able to access a full call log and any messages taken in the process. Our web portal is easy to navigate, so you can find everything you need and stay connected to your calls.