Answering Services for Immigration Attorney Firms
When call volumes increase, you may need a trusted immigration attorney call answering solution. Call answering services from AnswerHero™ are the way to go.
AnswerHero Provides Virtual Receptionist Services
Virtual receptionist services are a more brand-focused version of our call answering solution. When you choose the virtual receptionist route, you have more customization options to make our agents an extension of your business. Features like a custom greeting and more in-depth instruction for calls make our professionals recognizable voices for your law office.
Immigration lawyers often choose virtual receptionist services when they don't have a formal receptionist at the office. This experience is a common one for smaller firms.
The Advantages of Answering Services for an Immigration Attorney Firm
Immigration lawyers can experience the following advantages with call answering services.
Increase Productivity
When your phone is ringing all day, focusing on high-priority tasks, like researching cases, can be challenging. You need to deliver quality services for your clients, and your phone is standing in the way. Call answering services are the solution.
With a team of call answering professionals on your side, you free up the time to be productive in the office without missing calls. Call agents can schedule appointments and take messages to give you space to focus, so you can have meaningful conversations with clients — not surface-level ones over the phone.
Managing Call Volumes
If phone calls are taking up too much of your time, you may have considered finding solutions to manage call volumes. While hiring receptionists can be a great help, AnswerHero can also be a great extension of your team to provide call answering support. If your call volumes are inconsistent throughout the year, you might have a secretary with very little to do during slower business months and once the busier months roll around, we become the solution you need to keep up with call volumes.
Call answering services work more like a subscription with a predictable cost that's lower than payroll requirements. This approach is financially manageable when call volumes are lower while decreasing the opportunity cost when missing calls from potential leads when call volumes are higher.
Improve Lead Generation
When call volumes become too high for your staff to answer, you may miss calls. You likely have voicemail set up, but that's typically not enough. Most callers, when met with voicemail, will just take their business elsewhere. Your callers need concrete proof that they'll get to interact with your law office. A human picking up the phone is your best bet.
Call answering services don’t have to connect your callers directly to a lawyer in your office right away; call agents can take messages, set appointments and transfer calls. By doing this, you can keep callers invested in your law firm while generating more leads.
Our Client Testimonials
"We never imagined that using an answering service could be so good for business. We've been able to grow month over month while at the same time increasing customer satisfaction. You are truly a partner that we can grow with"
"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value.
I am very pleased with the responsiveness and attention to customer details."
AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company.
AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
What You Get With AnswerHero™
AnswerHero™ is a call answering service designed to help your immigration law office succeed.
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100% Bilingual Answering & Translation
As an immigration attorney, you work with all types of clients. Many may speak Spanish as a first language, and you need to be ready to communicate when they call. AnswerHero™ call agents speak English and Spanish to support your client base — at no extra cost. Whether a new or returning client calls, our answering professionals ensure they feel heard and understood.
Our agents can act as translators if a caller speaks little to no English. When they transfer a call to you, they'll stay on the line to facilitate the conversation between you and your client. This process helps you get all the details you need about a caller and lets a new client know you're ready and able to help.
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Professionals with Legal Experience
The legal industry involves many unique concepts that may come up when a caller connects to your office. We pair you with call agents who understand these terms and your industry, so they can speak to your callers with authority. This fact is a huge trust-builder with potential leads.
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Many Advanced Features
At AnswerHero™, we ensure our call answering services have all the features you need to succeed. Our call agents can handle a range of tasks designed to help your law office run smoothly. Some of these key services include:
- Call routing and transferring
- Message taking
- Appointment setting
With our call agents, you can also benefit from features like disaster recovery to connect your clients with someone when the unexpected happens and your office is unavailable.
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24/7/365 Operation
Leads and clients probably call you outside of office hours all the time, and you need someone on the line when that happens. AnswerHero™ call agents work around the clock, including outside business hours, on weekends and during holidays, to make sure every call is answered. When you're back in the office, you can review every call and message our agents take to stay connected to your clients.
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No Contracts Plans
We understand that call volumes change throughout the year, and we've made it easy to change your partnership with us as needed. We don't involve any contracts with our services, so you don't have to commit for a year or two. Work with us on a monthly basis to meet your call volume demands and reduce your services if needed on a flexible basis.
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User-Friendly Web Portal
With our secure portal, you can quickly access your call logs and messages anytime. We've designed the portal to be highly intuitive, so you can easily navigate through your call information on your computer, tablet or mobile phone. This portal also includes an appointment scheduling calendar to keep track of any plans our agents made with your callers.
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Fast Onboarding
When you're missing too many calls, you need a solution fast. Our efficient onboarding process gets you up and running as soon as you need our support. Once you choose a plan and answer a few questions, you meet with our onboarding specialists for a 20-minute consultation to understand your needs and develop call directions for our agents. From there, we forward your number to our callers and start our prompt answering on your behalf.
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Flexible pricing Options
In addition to our no-contract service, we want to make our call answering work for your goals. We offer many pricing plans with a set amount of minutes for the month. Each package includes the cost to add minutes if you exceed your plan amount. Every plan is completely transparent — no setup fees involved.
All of our service packages come with bilingual answering 24/7/365. Our starter plan includes basic features, and all other plans include advanced offerings. Not sure what you need? The AnswerHero™ team can help you find the right fit for your law office.
