Answering Services for Immigration Attorney Firms

If phone calls are taking up too much of your time, you may have considered finding solutions to manage call volumes. While hiring receptionists can be a great help, AnswerHero can also be a great extension of your team to provide call answering support. If your call volumes are inconsistent throughout the year, you might have a secretary with very little to do during slower business months and once the busier months roll around, we become the solution you need to keep up with call volumes.

Call answering services work more like a subscription with a predictable cost that’s lower than payroll requirements. This approach is financially manageable when call volumes are lower while decreasing the opportunity cost when missing calls from potential leads when call volumes are higher.

When call volumes become too high for your staff to answer, you may miss calls. You likely have voicemail set up, but that’s typically not enough. Most callers, when met with voicemail, will just take their business elsewhere. Your callers need concrete proof that they’ll get to interact with your law office. A human picking up the phone is your best bet.

Call answering services don’t have to connect your callers directly to a lawyer in your office right away; call agents can take messages, set appointments and transfer calls. By doing this, you can keep callers invested in your law firm while generating more leads.

The legal industry involves many unique concepts that may come up when a caller connects to your office. We pair you with call agents who understand these terms and your industry, so they can speak to your callers with authority. This fact is a huge trust-builder with potential leads.

At AnswerHero™, we ensure our call answering services have all the features you need to succeed. Our call agents can handle a range of tasks designed to help your law office run smoothly. Some of these key services include:

• Call routing and transferring
• Message taking
• Appointment setting

With our call agents, you can also benefit from features like disaster recovery to connect your clients with someone when the unexpected happens and your office is unavailable.

Leads and clients probably call you outside of office hours all the time, and you need someone on the line when that happens. AnswerHero™ call agents work around the clock, including outside business hours, on weekends and during holidays, to make sure every call is answered. When you’re back in the office, you can review every call and message our agents take to stay connected to your clients.

We understand that call volumes change throughout the year, and we’ve made it easy to change your partnership with us as needed. We don’t involve any contracts with our services, so you don’t have to commit for a year or two. Work with us on a monthly basis to meet your call volume demands and reduce your services if needed on a flexible basis.

With our secure portal, you can quickly access your call logs and messages anytime. We’ve designed the portal to be highly intuitive, so you can easily navigate through your call information on your computer, tablet or mobile phone. This portal also includes an appointment scheduling calendar to keep track of any plans our agents made with your callers.

When you’re missing too many calls, you need a solution fast. Our efficient onboarding process gets you up and running as soon as you need our support. Once you choose a plan and answer a few questions, you meet with our onboarding specialists for a 20-minute consultation to understand your needs and develop call directions for our agents. From there, we forward your number to our callers and start our prompt answering on your behalf.

In addition to our no-contract service, we want to make our call answering work for your goals. We offer many pricing plans with a set amount of minutes for the month. Each package includes the cost to add minutes if you exceed your plan amount. Every plan is completely transparent — no setup fees involved.

All of our service packages come with bilingual answering 24/7/365. Our starter plan includes basic features, and all other plans include advanced offerings. Not sure what you need? The AnswerHero™ team can help you find the right fit for your law office.