Attorneys work with clients around the clock, and that leaves very little time to answer the phone. When clients call all day long, lawyers are forced to split their attention, reducing overall efficiency.
Despite how important legal intake is, these specialists are not always available. When phone call volume increases, law firms need another solution — they need call answering services from AnswerHero™.
Legal intake specialists are the first ones to interact with clients when they call the office, leading them through the legal intake process. This onboarding stage is about learning whether a client is a good fit for the practice and if their case is worth pursuing.
A legal intake answering service can be an excellent way to support busy law offices, freeing up internal resources to focus on other impactful tasks. Some of the top reasons for using a legal intake answering service include:
Regardless of the scale of a legal issue, clients deserve attention from their legal team. When office staff is too busy and calls are constantly sent to voicemail, the quality of client experiences might drop. Keeping clients satisfied is important for your company’s reputation.
Lawyers handle time-sensitive work related to court cases, claims and settlements. If an office ever becomes unavailable due to severe weather or another emergency, keeping in touch with clients is a necessity. Call answering services ensure clients are informed about these events, and are still able to leave a message when staff is unavailable.
Hiring a new member of your team to handle legal intake is a considerable expense. Between onboarding costs and payroll expenses, this approach might not be achievable for your practice. With answering services, you can enjoy call management for a fraction of the cost.
You already rely on software to manage your legal office, and our services can integrate with your legal intake software.
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24/7/365 AnsweringAvailability is a huge priority for legal practices. With AnswerHero™, your phone lines are open even if your office isn’t. Our virtual receptionists are ready to answer the phones after office hours, on weekends, and during holidays so your clients can voice their needs at any time. |
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Cost Savings & Flexible PricingHiring a team of professionals specifically for legal intake might not be in your budget. With our legal intake virtual receptionists, you gain an entire team of intake specialists for a fraction of the cost. Our flexible pricing model allows you to use our services based on the number of minutes you require per month and as you grow you can upgrade your plan for more flexibility. |
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Reducing Staff WorkloadWhen your in house team constantly has to field phone calls, they lose time for focused work on cases and meetings with clients. AnswerHero™ takes call answering off your to-do list, so your attorneys can concentrate on the work that matters and stay productive. |
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Improved Client CommunicationsYour clients deserve to be informed and in the loop about their claims and cases. With a team of professional virtual receptionists call agents, your phones are always answered, and your clients are always heard. AnswerHero™ agents can also connect your callers to your attorneys when required with a quick transfer over the phone. |
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Contract-Free ServiceWe understand that your call volume changes throughout the year, so we make our services flexible based on your changing needs. With no-contract services, you only have to commit to us on a monthly basis. Adjust your services according to the number of calls you expect to receive within a month, and change plans as required. |
Never miss an important call again with AnswerHero™. Our team of professionals will answer calls 24/7/365 based on the information you provide about your business. We handle basic processes like taking messages and routing calls, but we can also make appointments and provide translation services. See the difference AnswerHero™ makes — choose your plan or contact us today.
Positive: Professionalism , Quality , Responsiveness , Value
Positive: Professionalism , Quality , Responsiveness , Value I used AnswerHero for a few months, and was extremely satisfied with the service. I part ways with them only because most of my clients are Creole Speakers. I strongly recommend it!!!
AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company’s needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone that is looking for a professional and effective company.
Positive: Professionalism Very useful service for our incursion in the American market.
I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for a great value. I am very pleased with the responsiveness.
Positive: Professionalism , Quality AnswerHero is staffed by heroes. They help my business succeed. I would definitely recommended as the best answering service. Thank you guys for all you do!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
Let AnswerHero™ be a trusted extension of your team with our professional call agents. By supporting legal intake responsibilities, our agents help you grow your law firm and strengthen communication with clients. Get in touch with our team today to get started so you never miss another important call. Our efficient onboarding process will get you up and running with our team as soon as possible.
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