Bilingual Call Answering Services for Dentist Offices
Are your phones ringing constantly throughout the day? As a dentist's office, you serve many patients, and you need to make sure you're answering your calls. However, call volumes can become unmanageable, and extra support is required to make it work. With AnswerHero™, you will never miss another important call again.
AnswerHero Provides Virtual Receptionist Services
Virtual receptionist services are a more brand-focused version of our call answering solution. When you choose the virtual receptionist route, you have more customization options to make our agents an extension of your business. Features like a custom greeting and more in-depth instruction for calls make our professionals recognizable voices for your law office.
Dentist offices can choose virtual receptionist services when they don't have a formal receptionist at the office.
Why You Need a Call Answering Service for Your Dentist's Office
Call answering services are an excellent solution for an overwhelming number of calls. Experience many benefits with the support of a professional call answering team.
Gain Your Time Back
With all hands on deck answering the phones, you might find yourself with less time for other tasks. As a dentist, you need to spend time with patients and maintain thorough documentation for insurance. When phone calls start interrupting these responsibilities, your patients may not get the attention they deserve.
Call answering services give you the peace of mind that your callers are taken care of, while you have the time to focus on your work. Fewer interruptions allow you to deliver higher quality services that resonate with your patients.
Save on Staffing Costs
If your call volume has gotten higher than you can handle, your first instinct may be to hire more staff. While this is an option, it may not be the most cost-effective approach. Hiring new personnel can help you answer the phones now, but this is subject to change. If call volumes fluctuate, you might find yourself covering extra payroll costs for an employee you don't need.
A virtual receptionist or call answering team will support you when you need it for a flat fee. This approach gives you predictable costs for extra support that doesn't involve hiring internally.
Generate More Leads
You likely have a voicemail for callers to leave a message when you're too busy to answer. While this practice can be helpful, it may also turn away some of your leads. New callers are looking to move forward with your services, and a voicemail can feel like a dead end. As a result, these potential patients often turn to other dentists in the area.
Call answering connects your patients with your business right away. Within the first couple of rings, your callers get to talk to a human who can transfer them to your office, schedule an appointment or take a message. When your leads feel seen and heard, you add more patients to your roster.
Our Client Testimonials
"We never imagined that using an answering service could be so good for business. We've been able to grow month over month while at the same time increasing customer satisfaction. You are trulu a partner that we can grow with"
"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for a great value..
I am very pleased with the responsiveness and attention to customer details."
AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone that is looking for a professional and effective company.
AnswerHero's has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
Experience the Best Dental Answering Services With AnswerHero™
AnswerHero™ offers call answering services with the flexibility and features your dentist's office needs to succeed.
-
100% Bilingual Answering Services
Your office serves all types of people, including Spanish speakers. Bilingual answering services are a huge value-add for your business because they allow you to communicate with more leads and serve more patients. Our answering services are 100% bilingual with no extra fees for this feature.
Our call agents can also act as translators over the phone if needed. For example, if a patient needs to be transferred to billing and isn't comfortable speaking English, one of our agents will stay on the line and facilitate the conversation.
-
Appointment Setting for Dentist Offices
Your staff manages patients walking in for their appointments, paperwork for insurance companies and a legion of other tasks. While many tasks have to be handled by your experienced office staff, others can be done by an experienced dental call answering service like AnswerHero™.
Our appointment-setting service will free your staff to do the work they’re best at handling. We will answer your phones as well as take messages. If patients are trying to make appointments, we’ll have access to your appointment calendar and make those for you. You’ll let us know what time you’d like to schedule procedures, and we’ll follow your guidelines.
-
24/7/365 Support
Leads and patients can call your office any time, even when you're closed. AnswerHero™ call answering services operate around the clock to respond to every caller. Our agents pick up the phone after business hours, on weekends and during holidays to make appointments and take messages as needed.
Additionally, our team can support you as part of a disaster recovery plan. If the unexpected happens and your office becomes unavailable during normal working hours, our agents will field every call and inform your patients about the situation.
-
No Contracts or Hidden Fees
Your call volumes likely change throughout the year. With AnswerHero™, you won't have to sign a one- or two-year commitment — our services are contract-free. It's easy to upgrade or downgrade our services at any time. We also don't have any hidden fees for signing up. Our completely transparent process helps you build a trusted partnership with our team.
-
Multiple Pricing Plans
We've designed many pricing plans to help you find the right one for your call answering requirements. These plans include a flat rate for a set number of minutes per month. If you exceed your monthly minutes, you can add more for a small fee that's clearly outlined in each plan. Every plan comes with 24/7/365 services and bilingual agents. Our starter plan includes basic features, and all other plans give you access to our advanced features.
-
User-Friendly Web Portal
Our agents may be taking your calls, but you'll still have access to every interaction that takes place over the phone. Our intuitive web portal connects you to a call log and message center where our agents record details about every call. Our portal also includes a scheduling feature so every appointment is accounted for.
We maintain a secure network and use an intrusion detection system to keep all data safe and HIPAA compliant. Our agents also sign confidentiality agreements to keep patient information private.
-
Fast Onboarding
When your phone is ringing throughout the day, you need a solution fast. AnswerHero™ offers an easy onboarding process to get you started with our services right away. We start with a brief consultation to understand your goals. From there, you create instructions for our agents, and we forward your number to our team so we can start taking your calls.
